Business Relations Manager 526197

Would you like to join an international team working to improve the future of healthcare Do you want to enhance the lives of millions of people Grifols is a global healthcare company that since 1909 has been working to improve the health and wellbeing of people around the world. We are leaders in plasmaderived medicines and transfusion medicine and develop produce and market innovative medicines solutions and services in more than 110 countries and regions.

Souhaitezvous rejoindre une quipe internationale qui travaille lamlioration des soins de sant Voulezvous amliorer la vie de millions de personnes Grifols est une entreprise mondiale de soins de sant qui depuis 1909 travaille lamlioration de la sant et du bientre des personnes dans le monde entier. Nous sommes leaders dans le domaine des mdicaments drivs du plasma et de la mdecine transfusionnelle et nous dveloppons produisons et commercialisons des mdicaments des solutions et des services innovants dans plus de 110 pays et rgions.

The Business Relations Manager is a customer facing fieldbased role in the Canada Commercial organization reporting to the Deputy Director Business Relations and playing a vital organizational role in ensuring fulfillment and ongoing success of Grifols strategic collaborations in Canada. This role is responsible for managing Grifols local brand reputation connecting Canadas business strategy with the customer and ultimately to ensure preference for Grifols products and services in driving strong pullthrough demand at regional and national levels. As a champion for compliant and ethical behaviour this role will effectively demonstrate appropriate customer relationship management and stakeholder engagement across Grifols customer base in transfusion medicine hematology immunology neurology pulmonology and critical care. With a focus on building strong customer advocates this role will seek to understand and address diverse customer needs exceeding customer expectations in response time and product knowledge and driving longterm customer loyalty through credible interactions and effective facetoface management of customer expectations. With excellent interpersonal skills this role is responsible for fostering and maintaining strong team working collaboration ensuring decisionmaking agreement and alignment with the Deputy Director Business Relations and modeling persistence in the face of setback.

This position has direct reporting to the Deputy Director Business Relations. This position is a fieldbased position and requires at least 7585 travel with assigned territory coverage which may encompass more than one are looking for a BRM who will cover the provinces of Quebec and Eastern Canada: New Brunswick Nova Scotia Prince Edward Island Newfoundland. The candidate must live in Quebec and speak French.

Responsiblities include but are not limited to:

Build and develop deep impactful relationships with Canadian key opinion leaders to secure and maintain strong brand recognition and preference for Grifols products and services driving strong pullthrough demand for Grifols products to achieve annual sales goals

Develop annual territory plan working with the Deputy Director Business Relations to outline annual customer advocacy development goals product branding objectives and clearly defined measures of success for effective customer relationship management

Support an effective and collaborative team environment by participating in regular team meetings and driving a culture of innovation creativity value and teamwork that effectively reflects Grifols desired behaviours and attitudes

Establish regular selfdirected learning to enhance expertise and knowledge on Grifols products programs and services as well as market knowledge expertise including blood operators Canadian compliance and local hospital policies and procedures as it pertains to Grifols products and services

Model leadership behaviours in alignment with Grifols code of conduct to preserve the identity that sets us apart by conducting daytoday tasks activities and customer interactions based on honesty integrity and ethical values

Skills/Qualifications/Education: (To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills education and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

University degree or equivalent

At least 5 years of relevant experience in a biotech pharmaceutical or regulated environment; with working knowledge of Canadas Blood Operators and the plasma derived medicines industry in Canada

Excellent customer relationship management and proven success in building customer advocates

Superior knowledge of Canada business/industry regulations and Grifols products and services

Excellent communication skills and ability to manage internal and external customer expectations

Knowledge of performance evaluation metrics in a business setting and ability to adopt new tools/approaches for tracking

Strongly collaborative

Demonstrated flexibility for exploring alternative methods for goal achievement

Strong business accumen with sound judgement

Selfdirected learner and highly motivated to be product and knowledge expert

Ability to travel both inprovince and outofprovince for 7585 of job requirement

*Depending on the area of assignment directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Candidate must have demonstrated leadership and team building skills and proven success in building customer advocates

Work is performed in the field in physician and healthcare provider offices or local meeting locations. Frequently walks and stands in traveling to visit customers. Can sit for longer periods on flights. Repetitive hand movement of both hands with the ability to make fast simple repeated movements of the fingers hands and wrists. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 25lbs. Frequently drives to site locations. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken and written words and sentences. Interacts with others relates information to diverse groups. Must work with diverse groups to communicate information to healthcare providers and healthcare professionals on Grifols products and services

Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active nonexpired Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic or status protected by law. We will consider for employment all qualified Applicants in a manner consistent with the requirements of applicable state and local laws.