Credit Resolution Support Representative
Credit Resolution Support Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Details
Description
Role:
Perform and conduct complex timeintensive credits on nonperforming assets through journal entries and department monetary adjustments and may be required to balance outages.
Responsible for the accuracy of charge off losses and adjusted journal entries ensuring accounting principles are followed for proper financial record keeping. This position works independently to provides technical support and research support to branches Credit Resolution and other back office departments. The Credit Resolution Support Representative role will function as a subject matter expert in a variety of complex functions including Credit Disputes Validation of Debt Payment history analysis Paid Ahead reports for Real Estate loans. The role also serves as a backup support for Credit Resolutions Collateral Representative.
Duties and Responsibilities:
- Monitor and maintain subledgers reconcile and research accounts to clear variances.
- Participate in department projects.
- Maintain a basic understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act (BSA and antimoney laundering laws appropriate to the position.
- Assist in audits and reconciliations on account types including the following:
- Vehicle/RV loans
- Personal Loan
- Line of Credit
- Credit Card
- Collection payments
- Collection extensions
- Expulsion Process
- Account closure
- Negative Shares Visa and Loan Chargeoffs.
- Review delinquent accounts 150 to 180 days past due and writeoff small account balances on personal loans Visa and Negative shares.
- Assigns charge off accounts to Collection Agencies
- Processes payments received on charged off loans
- Post and balance all Chapter 13 collection agency and attorney suit payments
- Processes Charge off loans as approved by the Board of Directors.
- Make corrections or processes changes to loan payments
- Independently work with WPCCU departments to resolve member disputes
- Foster a positive and engaging work environment by sharing best practices and industry standards.
- Maintain positive communication through words and actions by modeling WPCCU mission vision and core values.
- Responsible for handling escalations related to complex credit bureau inquiries and disputes from members dealers financial Institutions vendor/partners and the credit reporting agencies.
- Maintain a thorough understanding of state and federal laws and regulations related to credit bureau reporting compliance including but not limited to; Consumer Credit Reporting Agencies Act Unfair or Deceptive Acts or Practices Fair and Accurate Credit Transactions Act (FACT Act) Fair Credit Reporting Act (FCRA Bank Secrecy and AntiMoney laundering laws as appropriate to the position.
- Work create and analyze reports necessary to ensure work is completed according to required timelines procedures and regulations. Perform necessary research and actions based on report findings and trend analysis notifying management of status any issues and proposed resolutions.
- Review analyze credit reporting process to ensure accuracy.
- Evaluate and ensure theeOSCAR disputes are accurate complete and compliant
- Review incoming correspondence information researched and response paperwork for truthfulness accuracy and consistency.
- Apply fraud detection and prevention techniques.
- Create lien releases payoffs reports
- Ensure payments are posted within regulatory and industry best practices.
- Provide additional support throughout the department and perform other tasks and duties as needed.
Qualifications
EDUCATION: High School curriculum is required AA degree in accounting or
equivalent combination of education training preferred.
Revised 07/2024
EXPERIENCE: Three years or more performing Journal entry reconciliation and
research work in a sin1i1ar position within a financial institution.
KNOWLEDGE/SKILLS: Strong oral and written communication skills. Has
demonstrated a strong knowledge of WPCCU products services policies and
procedures. Credit union and accounting rules regulations and policies tenkey Strong
comprehension of the Journal Voucher (JV) protocol General Ledger (GL) system.
Excellent analytical skills and problem solving with the ability to balance and reconcile
GL accounts.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
