Team Member - Consumer Insights
Team Member - Consumer Insights
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The role is responsible for delivering Customer Insights and Business Intelligence inputs across the business unit to support business strategy development and delivery.
Customer Insights:
- Act as research consultant for internal stakeholder to clearly scope out their requirements and arrive at appropriate research methodology resources internal vs. external effort end to end as per timelines
- Conduct satisfaction and perception studies (ESAT CSAT BTI) internally/ through agencies to arrive at CSIs
- Facilitate action planning with cross functional teams to improve the customer experience
- Conduct quick surveys (dipsticks) as required
- Design and execute consumer insights studies : qualitative and quantitative
- Active agency management
- Stay up to date with customer and market research tools and developments
- Innovate Integrate/replicate industry best practices in existing processes
- Indepth knowledge and executional experience in Quantitative & Qualitative market & customer research & analytics
- Executional experience of online/offline Primary and secondary research
- Business analytics research report writing and presentation
- Proven experience of PMO for CSAT BTI and similar large scale research studies
- Proven experience consumer insighting studies
- Solution oriented thinking thriving in unstructured scenarios
- Excellent presentation and communication skills
- Proven agency management
- Customer management across organisation hierarchy
- Telecom Telecom B2B ICT B2B
Preferably top institutes
Knowledge of data analytics tools and Data Visualization tools
- Drive for Results
- Customer Focus
- Analytical skills
Employment Type
Full-Time
