Resource Advisor - Employment Services

Join Our Team
Imagine being part of an organization that adds value to our community cares about its staff and creates a supportive workplace environment. Starling Community Services (formerly Lutherwood) is a progressive notforprofit health and social service organization that strengthens peoples lives by providing mental health employment and housing services to more than 18000 people annually in Waterloo Region and Wellington County.

We need great people like you to help us realize our mission and support communities where everyone experiences mental wellness opportunities for employment a place to call home and a sense of belonging.

There is one fulltime permanent Resource Advisor position available starting on May 05 2025 working 37.5 hours per week.

Your Role:

Provides information and support to all clients using the Resource Centre. Conducts needs assessments to determine eligibility for various Agency programs and provides information on additional community resources as necessary. Facilitates job search and employment preparation workshops as required. Offers friendly professional efficient and effective customer service.

Tasks:

Client Service:

1. Advises clients as they use the Resource Centre in the areas of employment career planning education and training.
2. Responds to client and community partner inquiries inperson over the phone and via email.
3. Provides information on cover letter and resume development interview skills job searching and supports clients using Resource Centre computers.
4. Updates photocopies and faxes resumes for clients; supports with the completion of online applications.
5. Conducts client assessments to determine service eligibility employment and career planning needs; recommends resources and makes appropriate referrals.
6. Remains knowledgeable and uptodate on all tools and supports available in the Resource Centre including community resource pamphlets and flyers computer software accessibility tools and career planning assessments; provides guidance and assistance to individuals using these resources.
7. Ensures that program and community information brochures are current and available.
8. Identifies resources for continuous improvement of services and assists in their acquisition.
9. Organizes communication boards including community events and resources job boards and employment resources.
10. Completes client followup calls for programs as requested.
11. Facilitates information sessions Resource Centre tours and job search career development health and safety and job maintenance workshops to groups or individuals.
12. In conjunction with the ES team organizes the scheduling of special events promotional activities and information sessions for educational and community organizations employers and clients.
13. Administers customer satisfaction surveys on a regular basis. Reviews results with Supervisor and implements action based on customer feedback.
14. Works with Supervisor to develop Resource Centre daytoday operational systems that will best serve clients and staff.
15. Responds to difficult or challenging client behavior using calming techniques.
16. Provides crisis intervention assistance for clients including housing referrals income support and other external community resources.

Administration:

1. Completes opening and closing procedures for the Resource Centre.
2. Ensures the Resource Centre is clean professional and safe.
3. Maintains Resource Centre equipment and supplies including printers/photocopiers computers and telephone.
4. Assists with the implementation of the marketing strategy and promotions as required.
5. Maintains client files according to agency and funding guidelines; prepares for file audit requirements.
6. Records and tracks Resource Centre activity levels as required by individual programs.
7. Stays current on labour market information related to job openings entry and skill requirements and other occupational information.
8. Assists with developing and updating workshop content to meet current trends and client needs.
9. Meets agency and funder outcomes as well as monthly individual targets.
10. Participates in Employment Services meetings and training opportunities as scheduled.

Your Talents and Experience:

Knowledge and experience of employment/career development through direct or indirect experience. Diploma or degree in a related discipline or 12 years equivalent experience. Ability to relate well with the public. Strong organizational communication and administrative skills desired. Ability to multitask in a fastpaced environment and as part of a high performing team. Some evening work will be required. Excellent oral and written skills. Working knowledge of MS Office and various social media platforms.

Whats in it for you

• Job Band D (hourly wages): Min $22.21 Mid $22.95 Max $23.75.
• A positive work culture inclusive workplace policies and employee wellness initiatives.
• Enrollment in a defined pension plan with the Heath Care of Ontario Pension Plan (HOOPP).
• Enrollment in our Modular Health and Dental Benefits plan with Sun Life.
• Access to our Employee and Family Assistance Program which provides free and confidential counselling resources and services.
• 3 Weeks paid vacation (accumulated biweekly)
• 15 hours of personal time per year
• Paid sick time (accumulated monthly) to a maximum of 300 hours.
• 11 paid holiday benefits per year plus a floater day.
• Discounted GRT passes through membership with Travel Wise.
• Employee Referral Incentive Program.
• Professional development and tuition reimbursement opportunities.
• Staff appreciation events.
  

If you are communityfocused and share our values and antiracism commitment we want you to grow with us. Please submit your application through BambooHR in confidence no later than 4 pm on April 24 2025.

This is an internal and external posting.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you dont have every single requirement and the exact level of experience listed in our description but the skills and experience needed for the role still resonate with you please consider applying. Diversity of experience and skills combined with passion is a key to innovation and quality; therefore we encourage people from all backgrounds to apply to our positions. Please let us know if you require any support submitting your application or during the interview process by contacting Human Resources at or by callingext. 1190.

Commitment to Equity

As a community agency delivering mental health employment and housing services Starling Community Services acknowledges Canadas history of systemic racism oppression and the need for structural and institutional change. We are committed to continuously improving so that we may deliver equitable and accessible services to our entire community.

We are dedicated to embedding equity practices into the fabric of our organization recognizing that this requires ongoing effort education and dialogue. Guided by our equity strategy we are committed to providing equal opportunities for career advancement professional development and success for all staff regardless of their identity or background.

Required Experience:

Unclear Seniority