Program Advisor
Program Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Status: Fulltime exempt
Schedule: MF 8.30a.m. 4.30p.m including occasional evening and weekend work and
occasional travel based on seasonal business needs/position requirements
Reports to: Program Advising Manager
Direct reports: None
Start date: ASAP
Location: Chicago IL USA (hybrid)
About Us:
IES Global is a notforprofit study abroad and internship provider dedicated to transforming the lives of nearly 10000 students annually through unparalleled study abroad experiences. From our headquarters in Chicago we offer 400 programs in 85 locations worldwide partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations.
IES Global comprises a collective of brands including IES Abroad IES Internships Customized & FacultyLed Programs and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education integrate diverse perspectives prioritize student health and safety and strive to better the world through our Global Good Commitment.
For nearly 75 years we have been a trusted leader in global education committed to diversity equity inclusion and antiracism. We actively recruit underrepresented students and provide millions in scholarships each year celebrating a diverse student body that reflects the vibrant cultures we engage with. Our commitment extends to our diverse team fostering an inclusive welcoming workplace where talents from various backgrounds collaborate and grow.
Join us at IES Abroad and become part of a community dedicated to creating global leaders and lifechanging experiences.
Summary of Position
The IES Abroad Program Advisor is responsible for providing top quality predeparture advising preparation and service for all IES Abroad students their families and home school personnel. The Advisor serves as an expert on a set of IES Abroad programs for both external and internal audiences.
Provide friendly accurate and prompt predeparture support and information to IES Abroad students parents and education institution staff through written and verbal (telephone) communications
Maintain excellent records of all communications
Utilize database and web technology in all daily functions
Serve as College Relations & Advising department expert on specific IES Abroad programs
Serve as a member of an advising team providing call and email coverage for team members when needed
Liaise with other departments to answer student questions and monitor any program changes/enhancements
Communicate program changes/enhancements to all team members and relevant departments
Participate in editing and updating student predeparture materials for each enrollment cycle
Serve as part of a rotating group of staff handling afterhours calls.
Regular and predictable attendance is an essential function of this position
Any other task or duty as assigned or required
A commitment to fostering an inclusive environment promoting diversity and contributing to an organizational culture of equity and antiracism
Serve as part of a rotating group of staff handling afterhours calls.
Regular and predictable attendance is an essential function of this position
Any other task or duty as assigned or required
Requirements
12 years experience in higher education or administration
Bachelors degree or equivalent work experience
Commitment to our mission and values and promotion of diversity equity inclusion and antiracism
Empathetic communicator with exceptional customer service skills
Enthusiasm for education and development of collegeaged students
Ability to manage and maintain high call volume
Ability to exercise sound judgment and problem solving skills when handling a variety of issues
Maintain a positive attitude even during stressful situations
Familiarity with principles of international education study abroad and intercultural competency is preferred
Intermediate level Microsoft Office skills and ability to learn database and content management system platforms
Ability to work with minimal supervision meet commitments on a consistent and timely basis and take responsibility for actions and results
Ability to be flexible and adaptable in a changing environment
Strong attention to detail with the capacity to maintain accurate records
Education Licenses and/or Certifications
- Bachelors degree or equivalent work experience
- Must be legally eligible to work in the United States
Hiring Salary
$62000
Benefits Eligible
Yes
IES Abroad offers a wide range of benefits for eligible employees including health retirement and paid time off. Information about the benefit offerings can be found on our website: to Apply:
All applicants should submit an application includingcover letterresume andsalary requirementsby clicking Apply at the top of this page.
Please visit for more information about working at IES Abroad. If you require an accommodation with the application process please emailus: .
Equal Opportunity Employment:
IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employees abilities and promoting workforce diversity.
We are proud to be an equal opportunity employer and do not discriminate against any applicant on the basis of race color ancestry sex (including pregnancy) age national origin citizenship religion marital status disability sexual orientation gender identity and/or expression veteran status and/or any other status protected by applicable laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
