Claims Intake Representative
Claims Intake Representative
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$ 35000 - 65000
1 Vacancy
Job Description
You have a clear vision of where your career can go. And we have the leadership to help you get there.At CNA we strive to create a culture in which people know they matter and are part of something important ensuring the abilities of all employees are used to their fullest potential.
Under limited supervision receives verifies and records incoming claim data.JOB DESCRIPTION:
Essential Duties & Responsibilities
Enters loss information into appropriate claims application.
Reviews and evaluates the incoming loss documents for complete and accurate information.
Receives first notice of loss reviews and/or locates policies validates coverage applied to claim to determine appropriate line of business and loss type.
Remains externally focused when receiving claim reports and information inquiries from internal and external (insured broker vendor) business partners and researches then provides response.
Reviews applicable systems to determine presence of duplicate claims.
Is accountable for validating and locating missing policy information prior to entering default information.
Collaborates with adjusters in reviewing special handling instructions for claims routing.
Reporting Relationship
Typically Supervisor or above
Skills Knowledge and Abilities
1. Strong typing (accuracy and speed) and data entry skills.
2. Strong attention to detail.
3. Good verbal and written communication skills.
4. Good organizational and followup skills
5. Good listening and customer service skills.
6. Ability to receive and make phone calls in courteous approach and manner.
7. Ability to work independently and to work effectively in a high volume environment.
8. Ability to work with other teams in a call center environment.
9. Knowledge of Microsoft Office Suite and other business related software.
Education and Experience
1. High school diploma GED or equivalent experience.
2. Typically a minimum six months to one year typing data entry or call center experience preferred.
#LIMH1
In certain jurisdictions CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia California Colorado Connecticut Illinois Maryland Massachusetts New York and Washington the national base pay range for this job level is $35000 to $65000 determinations are based on various factors including but not limited to relevant work experience skills certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees and their family members achieve their physical financial emotional and social wellbeing goals. For a detailed look at CNAs benefits please visit.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation please contact.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
