Product Support Coordinator
Product Support Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Mighty Distributing System of America (MDSA) (Mighty Auto Parts) the quality/service leader in the automotive aftermarket is an automotive parts distribution company based in Peachtree Corners (Atlanta Metro) Georgia. Our company provides an inviting atmosphere in which to work and our culture and people bring a wealth of experience talent and enthusiasm to their jobs. MDSA has earned the respect of our industry through our expertise and accolades such as Atlanta Business ChronicleTop 25 Franchises award Entrepreneur MagazineTop 500 Franchises & Americas Top Franchise Opportunities award and Franchise Business ReviewBest Franchise Opportunities award. The most unique element of this winning combination is Mightys organizational culture that prizes extraordinary personal service over all else; doing whatever it takes to enhance the success of its customer partners.
Summary of Functions
The Product Support Coordinator is responsible for performing a variety of duties mainly for the V.P. of Operations & Product Management. As a member of the team he/she will have a fully cooperative relationship with all franchise personnel vendors departmental and office personnel.
General Responsibilities/Job Summary
The Product Support Coordinator is a customer facing role. This individual must respond promptly and courteously always exemplifying a professional attitude when handling calls communications or departmental requests. He/she is also responsible for assisting the V.P. of Operations with special projects and will provide general support and administrative duties to the department.
Major Duties and Responsibilities
- Monitor and respond to customer service inquiries.
- Communicate with Mighty franchises and suppliers via telephone and email.
- Coordinate weekly mailings Responsible for gathering and editing materials for Mighty Mail.
- Manage product related claims process between Mighty and product manufacturers.
- Process credits as needed (LAREs).
- Manage and produce The Mighty Catalog gathering content and graphics from product managers and suppliers (every October & November).
- Prepare budget and forecasting files.
- Maintain monthly department files (e.g. Supplier Budget Comp file).
- Prepare and distribute competitive data.
- Maintain/update PowerPoint presentations for Product team.
- Upload files to FranConnect (Catalog Bulletins Product Bulletins New Product Announcements other files as needed).
- Manage/track renewals for Certificates of Insurance (COIs) from supplier. Send renewal requests as needed.
- Update contact files as needed. (Outlook)
- Keep franchisee listing up to date and circulate them to suppliers as changes occur.
- Buying Guide maintenance.
- Maintenance of SDS (Safety Data Sheets).
- Assist in the preparation and of company events / meeting.
Experience Requirements
- Must be proficient in Outlook Word Excel PowerPoint and InDesign.
- Strong written and verbal communication skills.
- Strong analytical skills and ability to problem solve.
- Can establish priorities and handle many projects at once.
Educational Requirements
College degree preferred or equivalent work experience.
Working Conditions
Daily office hours are normally between 8:00 AM to 5:00 PM Monday through Friday with occasional weekend responsibilities.
Benefits:
- MDSA offers a competitive compensation and benefits program including: Medical plan Dental/Vision plan Life Insurance Disability plan and 401K plan
Job descriptions are not intended and should not be construed to be allinclusive lists of all responsibilities skills efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the job requirements management reserves the right to modify add or remove duties from particular jobs and assign other duties as necessary.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race religion color sex age national origin or disability.
Required Experience:
IC
Employment Type
Full-Time
