Colleague Experience Lead

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Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients. We are committed to hiring the best most talented people in our industry; and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate skilled trades and technology or youre looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally.

Certainly. Ill combine the previous version with the new technology innovation section to create a comprehensive job description for the REMS Hub Lead position. Heres the complete JD:

Title: Colleague Experience Lead REMS EMEA

Location: UK London

Job Overview:

The Colleague Experiences Lead will spearhead the transformation of traditional facilities management into dynamic humancentric workplace ecosystems across the EMEA region. This role will integrate cuttingedge technology data analytics and behavioural science to create adaptive resilient and engaging work environments that drive business performance cultural alignment and employee wellbeing for JLLs diverse client portfolio.

Key Responsibilities:

Strategic Ecosystem Development:

• Architect a holistic workplace ecosystem strategy that seamlessly integrates physical spaces digital platforms and humancentred services
• Develop adaptive models that flex with changing business needs economic conditions and workforce demographics across diverse EMEA markets
• Create frameworks for quantifying the ROI of human experience initiatives in terms of productivity retention innovation and overall business performance

CrossCultural Experience Design:

• Develop nuanced culturallysensitive experience strategies that resonate across the diverse EMEA region
• Implement design thinking methodologies to create inclusive workplace solutions that cater to multigenerational and neurodivergent workforces
• Pioneer the integration of biophilic design circadian lighting and other wellnessfocused elements into the workplace ecosystem

Technology Integration and Digital Transformation:

• Lead the integration of IoT AI and predictive analytics to create responsive intelligent workplaces
• Develop strategies for seamless physicaldigital workplace integration including AR/VR applications for remote collaboration
• Collaborate with IT and Cybersecurity teams to ensure data privacy and security in increasingly connected workplaces

Sustainability and Corporate Social Responsibility:

• Align workplace ecosystem strategies with ESG goals and circular economy principles
• Develop programs that promote sustainable behaviours and reduce environmental impact within managed facilities
• Create initiatives that connect workplace experiences to broader community engagement and social impact

Future of Work Research and Innovation:

• Establish a crossfunctional innovation lab to explore emerging trends in work technology and human behaviour
• Collaborate with academic institutions and think tanks to conduct original research on the future of work
• Translate research insights into actionable strategies and pilot programs for JLL and its clients

Client Advisory and Business Development:

• Serve as a Csuite level advisor on workplace strategy and human experience to key clients and prospects
• Develop sophisticated business cases and ROI models for humancentric workplace investments
• Create and deliver thought leadership content at highprofile industry events and executive forums

Talent Ecosystem Management:

• Design and implement a talent ecosystem strategy that integrates fulltime employees gig workers and AIdriven automation
• Develop programs to attract retain and develop top talent in workplace experience roles across EMEA
• Create crossfunctional agile teams capable of rapid innovation and problemsolving in complex client environments

Risk Management and Compliance:

• Develop robust risk assessment frameworks for new workplace technologies and experience initiatives
• Ensure compliance with diverse and evolving labor laws data protection regulations and health and safety standards across EMEA
• Create crisis management and business continuity plans for workplace ecosystems in volatile global contexts

Financial Modelling and Value Creation:

• Develop sophisticated financial models that demonstrate the longterm value creation of humancentric workplace investments
• Create innovative pricing and contract structures that align JLLs interests with client outcomes
• Identify and pursue new revenue streams related to workplace experience and ecosystem management

Required Qualifications:

• Masters degree or higher in a relevant field such as Organizational Psychology Business Strategy Architecture or Data Science
• 15 years of progressive experience in workplace strategy organizational development or related fields
• Proven track record of driving transformational change in complex multinational organizations
• Deep understanding of EMEA markets including cultural nuances and regulatory landscapes
• Strong background in data analytics behavioral economics and emerging technologies
• Exceptional strategic thinking and ability to navigate ambiguity in rapidly changing environments
• Outstanding leadership skills with the ability to influence at the highest levels of organizations
• Fluency in English and at least one other major European language; additional languages are a significant plus

About JLL

Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions. As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities.

Our core values of teamwork ethics and excellence are also fundamental to everything we do and were honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! If you require any changes to the application process please email or call 440 to contact one of our team members to discuss how to best support you throughout the process. Please note the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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