Customer Service Specialist - Rotating Machines
Customer Service Specialist - Rotating Machines
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Job Description
Job Description Summary
GEs Power Conversion & Storage business part of GE Vernova provides electrification systems that are critical to customers power and energy needs for their highperformance applications. We work with some of the worlds major energy maritime and industrial organizations helping to enable a transition to energy efficiency and decarbonization including through our specialist motors drives and control technologies.As a Customer Service Specialist for Rotating Machines (RMR) you will be responsible for GE Vernovas customer connect processes campaigns & organisation of Rotating Machine annual inspections. You will be required to prepare quotations for field service spare parts repairs and replacements for motors and generators. You will follow an individual work plan and be required to meet daytoday shortterm objectives. An important characteristic is the ability to resolve issues through immediate action or shortterm planning. The role will play an important part in helping drive revenue and growth for RMR Service.
Job Description
In this earlycareer role you will be key in supporting and growing sales by positioning our services offer and identifying the best commercial solutions to ensure we are competitive and proceeding without risk. You will work in close cooperation with a variety of teams including engineering production planning sourcing external sales and commercial proposal staff and be a key member of the RMR Services Team reporting into the Services Sales Director for Rotating Machines Services Parts & Repairs.
Essential Responsibilities
Be the lead resource for customer reconnect Campaigns annual inspection scheduling.
Support the team for incoming enquiries and understand the customers need from the request for quotation (RFQ).
Comfortable with direct customer contact through phonecalls & TEAMS meetings
Understand fully the customers request and identify any issues for T&Cs to reduce risk.
Liaise with all internal staff to ensure our bid is accurate and compliant.
Using all available resources prepare and present customer quotations to a high standard ensuring responses meet Service Level Agreement (SLA) in line with the customers request for quotation (RFQ).
Full management of tenders and support for rotating machine field service parts repairs and replacements providing leads and customer information to the sales team as well as managing suppliers.
Being a team player is essential to success in the role as you will be interfacing with multiple teams on a matrix basis.
Selfmotivated and a desire to win is a key characteristic for this role.
Maintain supplier and manufacturer relationships to ensure parts meet the relevant quality standards.
Maintain longterm customer relationships providing advice on maintenance and inventory plans as well as the use of parts as required.
Provide and maintain accurate data and records to understand customer and market trends.
Essential Qualifications & Background
Educated to Alevel or above or equivalent in work experience.
Excellent communication skills both verbal and written.
Strong timemanagement and organisation skills.
Customer focused with a Say Do attitude.
Experience in Sales or within Engineering field would be preferred.
Previous customer facing role preferred.
Use of Customer Relationship Management (CRM) tools would be desirable.
You can expect from us
Challenging and exciting projects
A work environment where we understand that not everyone has the same expectations about their jobs careers and worklife balance and we are happy to discuss flexibility requirements.
Attractive compensation.
Flexible benefits so you can build a package that fits your personal needs. Some core benefits are: Employer pension contribution (not subject to individual contribution); Income protection; Private Health Insurance; Life Assurance
26 days vacation bank holidays
Required Experience:
Unclear Seniority
Employment Type
Full-Time
