Relationship Manager
Relationship Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Take a step forward and let Edenred surprise you.
Every day we deliver innovative solutions to improve the life of millions of people connecting employees companies and merchants all around the world.
We know there are hundred ways for you to grow. With us you will expand your skills in a multicultural challenging and dynamic environment.
Dare to join Edenred and get ready to thrive in a globalcompany that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are and you contribute. Indeed the Edenred Group recognizes recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression disability origin religious belief and sexual orientation or any other criteria.
Job Summary:
Relationship Managers at Edenred will drive stakeholder partnerships by maintaining a positive customers experience. They willbe required to deliver specific financial outcomes by implementing Edenred Pay systems solutions all while ensuring exceptional customer service.
Essential Functions: Duties and Responsibilities
- Become knowledgeable of all Edenred Pays accounts payable options and processes for each partnership
- Manage and provide all necessary customer services including but not limited to product delivery supplier enablement supplier support and ongoing account support
- Accurately answer customer account related inquires often requiring indepth troubleshooting diagnosis or engagement of other departments
- Educate customer on best practices and processes regarding accounts payable processing
- Confidently lead customers through conference calls and training
- Proactively manage vendor enablement campaigns and databases
- Provides necessary timely reporting to customers and proactively seek additional avenues for partnership improvements.
- Actively participate as an Edenred Pays team member by offering ideas and input to support and enhance current products processes and programs and work collaboratively to ensure customer success
- Perform all duties within assigned timeline and effectively communicate progress of assigned tasks.
- Takes proactive ownership of other special projects and assignments to support the business as needed.
- Brings energy and a positive attitude to ensure positive customer experience
- Perform other duties as assigned
Required Skills/Abilities:
- Strong communication skills
- Adaptive to frequent process changes
- General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM
Education and Experience:
Required:
- A minimum of 1 2 years previous customer service experience
- Bachelors degree ideally in business communications finance or related fields
- All applicants must successfully complete a background and drug test
Preferred:
- Experience with Excel (Intermediate or Advanced) and SalesForce desired but not required
- Financial technology FinTech backgrounds are a huge bonus; Credit card processing or credit card services background also helpful
- Experience in banking media and/or hospitality a plus
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
- Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing sitting reaching manual dexterity to operate office machines stooping bending to handle files and supplies and mobility to complete errands or deliveries
- May work at computer monitors for prolonged periods with danger of eye strain and muscle pain.
Affirmative Action/EEO Statement:
The employment policy of Edenred is to provide equal opportunity to all persons. Our company therefore has made a commitment to equal employment opportunity through a positive and continuing affirmative action program. No employee or applicant for employment will be discriminated against because of race color religion sex sexual orientation gender identity national origin disability military and/or veteran status creed citizenship status age marital status and/or any other Federal State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation contact
Apply now and Vibe with Us!
Required Experience:
Manager
Employment Type
Full-Time
