BMV Intermittent Customer Service Representative 459603
BMV Intermittent Customer Service Representative 459603
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Job Description
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state offering a range of opportunities across 60 agencies. At the state youll find competitive compensation a robust benefits package and a commitment to worklife balance. Most importantly youll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Bureau of Motor Vehicles (BMV):
The Indiana Bureau of Motor Vehicles has been named one of Indianas 2023 Top Workplaces by its employees.
The BMVs mission is to serve all Hoosiers by providing bestinclass driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:
Invest in our employees
Engage our customers
Provide sustainable systems
Embrace product innovation
Role Overview:
The Indiana Bureau of Motor Vehicles contact center is a remote callcenterbased operational team that focuses on providing excellent customer care. Were looking for friendly people with topnotch communication skills who are passionate about helping Hoosiers and delivering results. If you are a detailoriented individual who loves problemsolving we want you on our team!
Salary Statement:
The salary for this position traditionally starts at$15.17 per hour.
A Day in the Life:
The essential functions of this role are as follows:
- Use your job knowledge to conduct customer transactions
- Answer customers questions and provide guidance
- Assist with the daily opening and closing of the branch
- Check transactions to ensure accuracy timeliness and proper accounting
- Work with leadership to resolve escalated customer concerns and system problems
- File applications as completed throughout the day
The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without notice.
What Youll Need for Success:
You must meet the following requirements to be considered for employment:
- High school diploma or equivalent.
- Customer service experience.
- Topnotch communication skills.
- A high level of critical thinking and the ability to troubleshoot.
- Ability to process cash and card transactions.
- Ability to travel up to 20 percent of the time to branch. locations training or branchrelated community activities.
- Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
This seasonal position does not offer benefits and is limited to 180 working days in an eleven 11 month continuous period.
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting selecting developing and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application you can request assistance by contacting the Indiana State Personnel Department at .
Required Experience:
Unclear Seniority
Employment Type
Temp
