Customer Service Specialist with German 299471
Customer Service Specialist with German 299471
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Job Description
Customer Service Specialist with German
This is Worldline
We are the innovators at the heart of payment technology shaping how the world processes payments. The solutions our employees develop support the growth of tomorrows businesses from local coffee shops to international banks from San Francisco to Auckland. We are present in every corner of the world and in every sector of trade. Just as we help our customers advance their businesses we are also committed to enabling our employees to pursue their career paths. Together we shape progress.
The opportunity:
Is customer service what you like Do you feel comfortable in a crossdivisional role in which you promote the customers interests in cooperation with the managers of both business and delivery units (IT CS Product) Then we might just have the perfect challenge for you! As a Customer Service Specialist (m/w/d) you will report to the Manager Enterprise Customer Experience Center and you will be responsible for supporting on technical requirements and issues of Worldline services to customers that use both terminal and acquiring services from Worldline. In this role you will ensure that business receives support.
Your daytoday responsibilities include:
- Be the 1st point of contact for the customers aftersales requests via phone and/or emails or any other channel
- Receipt and respond to after sales requests analyzes and classification of customer requests
- Provide the best possible answer and/or solution to customers requests in the assigned area of responsibility and/or forward/escalate the request to the adequate department
- Assist the customer with a resolution within the agreed timescales using the Worldline tools provided while ensuring that these tools are effectively managed and updated
- Provide general information and documents on products services and campaigns
- Initiate adequate measures and activities according to defined processes and responsibilities if the customer request cannot be resolved at 1st level
- Register customer request accordingly in the ticketing tool
- Ensure if necessary change of data in the relevant tools and systems according to defined processes and responsibilities
- Receipt and handling of customer complaints according to defined processes and responsibilities
- Detect classify and initiate measures in case of technical incidents
Who we are looking for:
- Commercial degree and experience in customer services area
- Former experience preferably within the service industry (Retail Hospitality Transport Travel or others)
- Very customer minded
- Identification and quick understanding of needs and expectations of the customer and/or market
- Strong communication skills at all levels you are persuasive know how to make an impact and to negotiate
- Fluent in German and English every other language is an asset
Perks & Benefits:
At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:
- Private medical & life insurance
- MyBenefit Platform
- Holiday allowance
- Referral program
- Public transportation allowance
- Meal allowance
- Annual bonus
Shape the evolution
We are on an exciting journey towards the next frontiers of payment technology and we look for big thinkers people with passion cando attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at
We are proud to be an Equal Opportunity employer. We do not discriminate based on race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.
Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers we inform you that Worldline Financial Services (Europe) S.A. a jointstock company Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking followup actions (hereinafter referred to as the Regulations).
#LIHybrid
#LIDNP
Required Experience:
Unclear Seniority
Employment Type
Full-Time
