Customer Planning Reporting Specialist 12 months outsourced contract
Customer Planning Reporting Specialist 12 months outsourced contract
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Job Description
At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.
The Position
The Customer Planning and Reporting Specialist supports the Roche Diagnostics service field team with various activities including creating and monitoring of cases and reports produce the Service dashboard containing main department KPIs and ensures interface between call center customers and Service field team. You prepare Service offers and maintenances plans perform reconciliation between CRM and billing systems and support customer experience initiatives on deployment and monitoring the customer surveys.
Your Responsibilities
Dispatching / creating cases for proactive activities of the field team
Monitoring spare parts orders
Starts the replacement process for third parties accessories like UPS water station etc
Monitor and adjust the Service spare parts stocks (trunk and warehouse)
Support for / checking / correcting Field Service Reports
Train new colleagues on CRM system
Offers support for requested documentation for Finance & Commercial departments
Produce customer offers for spare parts and service activities
Maintain the relationship with third parties suppliers for dispatching cases and installation projects as well as invoice monitoring
Deployment and monitoring the eventbased surveys
Extract recurrent reports and propose actions to drive KPIs in defined targets.
Define process for critical issues received via surveys and follow up on actions taken
Who You Are
You hold a University degree and built work experience in a similar/related Customer Support role
You have advanced MS office applications (Excel PowerPoint). Previous experience with CRM systems (e.g. Salesforce) and SAP are preferred but not required
You are well organized are able to prioritize work and have advanced analytical skill
You have advanced interpersonal skills able to work independently or in a team and are able to collaborate well with all levels
You are a selfstarter with a positive and clientoriented attitude able to cope with change and to prioritize multiple tasks to ensure timely and highquality accomplishment
You master Romanian English and German languages both spoken and in writing
Who we are
A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver lifechanging healthcare solutions that make a global impact.
Lets build a healthier future together.
Roche is an Equal Opportunity Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
