Patient Intake Specialist

This is where you save and sustain lives

At Baxter we are deeply connected by our mission. No matter your role at Baxter your work makes a positive impact on people around the world. Youll feel a sense of purpose throughout the organization as we know our work improves outcomes for millions of patients.

Baxters products and therapies are found in almost every hospital worldwide in clinics and in the home. For over 85 years we have pioneered significant medical innovations that transform healthcare.

Together we create a place where we are happy successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives where your purpose accelerates our mission.

Patient Intake Specialist (Hybrid Scheduling Available)

Baxter International Healthcare

St. Paul

Currently Available Shifts: Weekdays 10am 6:30pm

Your role at Baxter

As an Intake Specialist for our Respiratory Health business unit you will have a critical role in interfacing with our new and existing patients while continuing to exceed customer expectations. These includeestablishing initial contact with patients/caregivers verifying insurance benefits and (as needed) securing a payment plan when a new order is received for Respiratory Health equipment.

This role utilizes online payer portals and calls insurance companies to obtain all necessary information on benefits to determine coverage and payer requirements. The Intake Specialist secures information from the patients/caregivers to support medical necessity for reimbursement; reviews the prescribed therapy and its benefits the inhome training process the outcomes monitoring program and the reimbursement process including financial assistance and payment plan options with the patient/caregivers while providing superior customer service.

What you will be doing at Baxter

• Perform verification of benefits to determine coverage and payer requirements

• Load all benefit information correctly to allow for clean claims and streamlined revenue

• Interview patient/caregiver to gather confirm and input medical insurance and demographic information

• Assess Face to Face documentation to determine if payor requirements are met

• Assess or evaluate the risk of shipping device based on information received in the patient interview place of service insurance validation and Government and Commercial Insurance requirements

• Discuss patient financial liability setup payment plansdiscuss patient financial assistance when needed and follow up on applications

• Educate the patient/caregiver on the benefits of therapy and to promote therapy adherence

• Accurately document events and communications in a timely manner

• Initiate the process for obtaining any necessary forms such as the TCR (Terms Condition & Responsibility) ABN (Authorization of Benefits Notification) and other forms required during the training process and Waivers

• Provide timely followup with patient/caregiver when needed

• Works collaboratively with multiple teams to optimize outcomes for our patients.

• Facilitate return of device when patient no longer demonstrates benefit from therapy

• Perform with the highest level of integrity while by complying with the Global Code of Conduct applicable work instructions and applicable laws and regulations to enhance outcomes for our patients and their caregivers

• Work collaboratively with Sales Enablement and Account Executives to ensure healthcare team and patient needs are met and coordinate contact and inhospital training as needed.

What you will bring to Baxter

• High school diploma or equivalent

• 1 years relevant experience preferably in health insurance and/or durable medical equipment or patient interaction

• High level of reasoning ability to successfully resolve a variety of patient and business issues

• Strong critical thinking and problemsolving skills

• Exceptional written verbal and interpersonal communications and presentation skills

• Detail oriented

• Proficient in Microsoft Office Software

Preferred/not required

• Associates degree or higher

• Third Party payer experience

• Experience with TIMS

We understand compensation is an important factor as you consider the next step in your career. At Baxter we are committed to equitable pay for all our employees and we strive to be more transparent with our pay practices. To that end this position has a base salary range of $46400 to $63800. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including but not limited to relevant skills/experience time in the role business line and geographic/office location.

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US Benefits at Baxter (except for Puerto Rico)

This is where your wellbeing matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and wellbeing benefits include medical and dental coverage that start on day one as well as insurance coverage for basic life accident shortterm and longterm disability and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP) with the ability to purchase company stock at a discount and the 401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching. We also offer Flexible Spending Accounts educational assistance programs and timeoff benefits such as paid holidays paid time off ranging from 20 to 35 days based on length of service family and medical leaves of absence and paid parental leave. Additional benefits include commuting benefits the Employee Discount Program the Employee Assistance Program (EAP) and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our additional information regarding Baxter US Benefits please speak with your recruiter or visit our Benefits site: Benefits Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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