Sentry Supervisor PA

The Sentry Supervisor plays a key role in safeguarding Capital Ones people customers facilities branches cafes and assets. As part of Capital Ones 24/7/365 Security Operations Center (Sentry) this position leads a dedicated shift of teammates responsible for emergency response alarm and event monitoring incident detection triage and notification.

This role provides support guidance training and accountability to the teammates they lead and assists in the identification and of Sentry processes and initiatives; this includes quality assurance responsibilities and ongoing reviews of existing processes. During realtime security or safety events this role may take lead in facilitating crossfunctional communications and/or working directly with the Enterprise Crisis Management team.

Sentry Supervisors have shared rotating oncall responsibilities; this position may occasionally work across different shifts and centers for coverage including during weekends and/or holidays. Shift hours are as follows:

• 1st Shift 7am5pm

• 2nd Shift 1pm11pm

• 3rd Shift 10pm8am

Due to the critical nature of this position this role is completely on site.

Responsibilities:

• Act as people manager and development coach for Security Operations Specialists on shift and indirect manager of contract Watch Officers

• Collaborate effectively with other Sentry supervisors ensuring knowledge sharing from shift to shift and managing schedules to ensure coverage across shifts and centers

• In coordination with Sentry manager create engagement opportunities for teammates across and within shifts (e.g. recognition events volunteer/community impact experiences)

• Review and provide ongoing feedback on all aspects of Sentry training and engage in and develop learning opportunities and preparedness exercises

• Complete audits and quality assurance reviews of processes and procedures in support of investigations or as directed by Sentry manager or risk/control partners

• Continuously look for ways to simplify and improve processes and escalate process gaps

• Keep abreast of current and emerging threats and trends across the Capital One footprint

• Coordinate communications and maintain critical system statuses in emergency situations; may facilitate crossfunctional calls

• Support project managers on new install and projects involving security monitoring including testing of the systems

• Support investigations of critical incidents across the Capital One footprint as directed

• May proxy for the Sentry manager and/or support other shifts

• May lead crossteam initiatives or participate in wider team workstreams

• Other administrative tasks as deemed necessary by Sentry manager

Basic Qualifications:

• Bachelors degree or military experience

• At least 2 years of experience managing people in an emergency or security operations center crisis or call center setting

• At least 1 year of experience with Google for Business suite applications

Preferred Qualifications:

• 3 years of people management experience

• 1 year of experience with security technology systems and emergency communication operations

• 1 year of experience in intelligence gathering assessment and reporting

At this time Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).