Data Center Delivery - Technical Infrastructure Program Manager One-Intake Program Team
Data Center Delivery - Technical Infrastructure Program Manager One-Intake Program Team
Posted on :
22-04-2025
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1 Vacancy
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Job Description
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
In this position you will play a key role in operational and process improvement within Amazon Web Services where we have a history and tradition of innovative technologies and services. Reporting to the Data Center Community (DCC) organization you will have the opportunity to partner across the global AWS Infrastructure Services organization to shape the future of the AWS profile and tempo to which we deliver.
Data Center Community is growing the OneIntake Program team function in scale and complexity in order to deliver NPI Readiness Milestones On Time for New Products to meet customer business requirements. The team is seeking a highlyskilled & driven Technical Program Manager who will help drive the team toward our mission of building durable and reliable datainformed processes within AWS Infrastructure. The ideal candidate has experience managing global Infrastructure projects/programs; developing monitoring and reporting project/program health metrics; leading crossfunctional teams; developing and implementing change management plans; training and mentoring performance; and driving position readiness improvement. As a Technical Program Manager within this team focused on new product launch preparation you will work with crossorganizational teams from Services Hardware Engineering Network Engineering Software development Capacity Planning and Data Center Operation teams to prepare for new product end to end launch readiness.
The primary responsibilities from the Technical Program Manager include but are not limited to the following: Lead planning and delivery tasks of multiple project/programs simultaneously.
Determine process health metrics and key performance indicators and develop data visualization reports illustrating process health.
Identify process improvement opportunities and gather user requirements with key internal customers.
Develop and implement scalable datadriven process improvement/automated solutions.
Develop standard operating procedures change/communication plans and project/programlevel status updates.
Drive adoption with internal customers through effective change management.
Anticipate potential issues and risks and escalate appropriately and in a timely manner.
Remain flexible to changing priorities and open to new ideas.
Keep the customer experience as the primary focus.
Key job responsibilities
Data Center Community is growing the OneIntake Program team function in scale and complexity in order to deliver NPI Readiness Milestones On Time for New Products to meet customer business requirements. This role will work with crossfunctional teams from Services Engineering and Capacity Planning teams to prepare for new product launch readiness with automation and operational process in place.
About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
The mission of the OneIntake Program is to prepare for new product launches to the Infra ecosystem that will enable us to meet ontime delivery to customers and not negatively impact established business and operational metrics. Through this program we will enable Infra to close existing intake gaps improve the ownership of new products and enhance support from engineering planning and operational teams when new instances racks and tools are being introduced to Infra.
3 years of technical infrastructure management experience
Knowledge of best practices and emerging technologies related to infrastructure (i.e. network data center hardware software)
Experience with varying scenarios of infrastructure builds
Experience with new product introduction (NPI) and process improvement
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114400/year in our lowest geographic market up to $205500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
In this position you will play a key role in operational and process improvement within Amazon Web Services where we have a history and tradition of innovative technologies and services. Reporting to the Data Center Community (DCC) organization you will have the opportunity to partner across the global AWS Infrastructure Services organization to shape the future of the AWS profile and tempo to which we deliver.
Data Center Community is growing the OneIntake Program team function in scale and complexity in order to deliver NPI Readiness Milestones On Time for New Products to meet customer business requirements. The team is seeking a highlyskilled & driven Technical Program Manager who will help drive the team toward our mission of building durable and reliable datainformed processes within AWS Infrastructure. The ideal candidate has experience managing global Infrastructure projects/programs; developing monitoring and reporting project/program health metrics; leading crossfunctional teams; developing and implementing change management plans; training and mentoring performance; and driving position readiness improvement. As a Technical Program Manager within this team focused on new product launch preparation you will work with crossorganizational teams from Services Hardware Engineering Network Engineering Software development Capacity Planning and Data Center Operation teams to prepare for new product end to end launch readiness.
The primary responsibilities from the Technical Program Manager include but are not limited to the following: Lead planning and delivery tasks of multiple project/programs simultaneously.
Determine process health metrics and key performance indicators and develop data visualization reports illustrating process health.
Identify process improvement opportunities and gather user requirements with key internal customers.
Develop and implement scalable datadriven process improvement/automated solutions.
Develop standard operating procedures change/communication plans and project/programlevel status updates.
Drive adoption with internal customers through effective change management.
Anticipate potential issues and risks and escalate appropriately and in a timely manner.
Remain flexible to changing priorities and open to new ideas.
Keep the customer experience as the primary focus.
Key job responsibilities
Data Center Community is growing the OneIntake Program team function in scale and complexity in order to deliver NPI Readiness Milestones On Time for New Products to meet customer business requirements. This role will work with crossfunctional teams from Services Engineering and Capacity Planning teams to prepare for new product launch readiness with automation and operational process in place.
About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
The mission of the OneIntake Program is to prepare for new product launches to the Infra ecosystem that will enable us to meet ontime delivery to customers and not negatively impact established business and operational metrics. Through this program we will enable Infra to close existing intake gaps improve the ownership of new products and enhance support from engineering planning and operational teams when new instances racks and tools are being introduced to Infra.
3 years of technical infrastructure management experience
Knowledge of best practices and emerging technologies related to infrastructure (i.e. network data center hardware software)
Experience with varying scenarios of infrastructure builds
Experience with new product introduction (NPI) and process improvement
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114400/year in our lowest geographic market up to $205500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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