Summer Non-Clinical Internship - Patient and Family Experience
Summer Non-Clinical Internship - Patient and Family Experience
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Job Description
Seattle Childrens has multiple summer internship openings available in a variety of nonclinical departments across the organization. Internships will be offered in a hybrid work format and will occur over a period of up to 10 weeks beginning in June and ending in August. Interns will work up to 40 hours per week.
This is an exciting opportunity for students to engage in an inclusive handson learning environment grow their skills and gain exposure to a diverse range of career areas at Seattle Childrens. As part of this experience interns will learn to work collaboratively as part of a team take on substantive projects under the guidance of experienced mentors cultivate professional networks with peers and leaders and participate in a range of career development activities. At the conclusion of the internship all students will prepare a final project for presentation at a formal convening attended by Seattle Childrens staff and leaders.
JOB SUMMARY:
This position is temporary and/or intermittent in nature. Length of service is greater than 100 hours. This will be hybrid work experience requiring an inperson presence at the hospital or administrative offices approximately 34 days per week.
The Patient and Family Experience (PFX) team is part of Seattle Childrens People and Culture Division whose mission is to champion a healthy culture promote resilience and build compassionate and inclusive spaces to create exceptional experience for our patients families and workforce.
PFX seeks an intern to assist across the above teams to 1 improve internal operations and service for our patients and families; 2 gain a foundational understanding of Seattle Childrens mission; and 3 develop technical skills including program management project management and event planning.
PFX partners with patients families and the entire workforce to build skills and resources and provide direct and indirect support that foster equitable outcomes and longlasting positive experiences for our entire community. The PFX accomplishes these goals by taking a holistic approach to improving patient family and workforce experiences through a range of programming including:
The Support Team is part of Adaptive Social Response provides a number of direct services and support interventions for patients families and staff and manages complaints and grievances.
The Spiritual Care Team is available 24 hours a day to provide respectful spiritual care and emotional support to patients families faculty and staff.
Volunteer Services partners with departments across the hospital who want ongoing reliable and vetted volunteer support.
Family Advisors are caregivers of patients who share their experiences to enhance safety quality and patient experience across programs projects and policy improvement efforts.
The Family Resource Center (FRC) helps families with the basics provides resources for their stay and ways to stay connected with home.
The Experience Research and Design team is focused on applying stateofthescience surveys evidencebased research and HumanCentered Design methods to help Seattle Childrens uncover actionable insights that help to deliver real changes and improve patient family and workforce experience.
An ideal candidate brings dedication creativity and a passion for customer service. This role will provide meaningful exposure and skill development for those interested in exploring a potential career in patient/family engagement health equity and program/project management within the context of a large healthcare organization.
ADDITIONAL PREFERRED QUALIFICATIONS:
Education and Experience:
Must be at least 18 years of age
Rising senior or recent graduate from local college or technical school
Strong desire to engage with Seattle Childrens employees patients and families and the community
Strong desire to participate in missiondriven work that fosters equitable outcomes and reduces disparities
Customer service experience including hospitality guest services or concierge experience
Experience with data collection analysis graphs and statistics
Proficiency in Microsoft Office suite (Word Excel PowerPoint Outlook)
Knowledge Skills and Abilities:
Strong written and verbal communication skills
Strong interpersonal skills and the ability to work with staff managers physicians and administrators
Able to effectively problemsolve and handle moderately to highly complex problems/issues in standard or emergent situations and to be innovative and creative
Able to work with a diverse group of people in a fastpaced environment often with frequent interruptions
Able to remain highly organized work independently and prioritize work from multiple sources
Able to participate as part of a team
Able to quickly learn and utilize computer applications
Able to work within deadlines and resource constraints
Able to maintain confidentiality and use discretion
ADDITIONAL JOB RESPONSIBILITIES AND ACCOUNTABILITIES:
Provide program and project management support including process improvement data collection and analysis on various topics related to patient and family experience and service excellence.
Organize donation drives assisting with inventory management and front desk coverage tasks (welcome program calls data entry etc..
Participate in shadowing opportunities with the Support Team and Spiritual Care.
Support development of key deliverables such as creating dashboards to track how families utilize FRC programs.
Support administrative tasks and operations within the Insight and Design and Volunteer Services teams.
Prepare a final project for presentation at the end of the internship period.
With manager support develop internship learning goals and establish regular checkins to discuss progress and identify learning opportunities.
REQUIRED APPLICATION MATERIALS:
Please prepare to submit the following items as part of your application via the Seattle Childrens online Career portal. Please upload your resume and cover letter as a SINGLE DOCUMENT.
A resume that includes: 1 applicant name 2 contact information (address phone number email) 3 college and anticipated year of graduation 4 awards or honors received 5 volunteer or work experience and 6 any relevant skills and strengths
A cover letter that includes responses to the below questions:
What year of school are you in (E.g. rising junior rising senior recent graduate)
What are your future career goals
What professional development skills would you like to grow or refine
What are your learning goals for this internship experience
Would you be interested in participating in shadowing opportunities with different Seattle Childrens departments If so please list your top 3 departments or focus areas.
One professional referenceincluding name relationship to you and contact information (phone or email)
Required Education and Experience
As determined by the department and the positions role within the department.
Required Credentials
N/A.
Preferred
As determined by the department and the positions role within the department.
Compensation Range
$23.00 per hour
Salary Information
This compensation range was calculated based on fulltime employment 2080 hours worked per calendar year). Offers are determined by multiple factors including equity skills experience and expertise and may vary within the range provided.
Disclaimer for Out of State Applicants
This compensation range is specific to Seattle positions located outside of Seattle may be compensated differently depending on various factors.
Benefits Information
Seattle Childrens offers a generous benefit package including medical dental and vision plans 403(b) life insurance paid time off tuition reimbursement and more. Additional details on our benefits can be found on our website Us
Hope. Care. Cure. These three simple words capture what we do at Seattle Childrens to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a missiondriven organization that is lifechanging to many and touches the hearts of all #HOPECARECURE
As one of the nations top five pediatric research centers Seattle Childrens Research Institute is dedicated to providing hope care and cures to help every child live the healthiest and most fulfilling life possible.
Our investigators are involved in hundreds of projects that cover every phase of research from studying how diseases work to improving investigational therapies. They have pioneered groundbreaking cystic fibrosis treatments and cuttingedge cancer therapies that help a childs immune system defeat cancer and made other major contributions to pediatric medicine.
Researchers work in close collaboration with one another their colleagues at partner institutions including the University of Washington and Fred Hutch and our healthcare providers at Seattle Childrens Hospital one of U.S. News & World Reports top childrens hospitals. This collaboration is one of our key strengths allowing our faculty to draw on a variety of disciplines and techniques as they pursue solutions to some of medicines most complex problems.
We are committed to not only treating disease but to eliminating it. Help us achieve our vision of being a worldwide leader in pediatric research aimed to improve the health and wellbeing of children. If you are interested in a challenging career aimed at groundbreaking research Seattle Childrens Research Institute is the place for you.
Our Commitment to Diversity
Our community welcomes diverse experiences backgrounds and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits employs trains compensates and promotes without regard to race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
The people who work at Seattle Childrens are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community which cultivates and promotes equity diversity and inclusion at all levels.
Seattle Childrens is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.
Required Experience:
Intern
Employment Type
Full-Time
