Technical Performance Manager 40566

Job ID:40566

Technical Performance Manager

Location: Global Role (Applications invited from all locations)

What were looking for

We are seeking a senior technical leader to play a pivotal role in supporting the compliance function of our business by leading an independent technical oversight team separate from Commercial and Operations. This team is responsible for providing objective monitoring investigation and analysis of our technical performance.

In this role you will be instrumental in ensuring we have robust systems in place for tracking technical quality and effective governance processes. Where gaps or failures are identified you will collaborate across service delivery and operational teams to drive impactful corrective action plans that address root causes and systemic issues.

You will also lead critical investigations in response to major customer complaints legal cases regulator inquiries and audit findings. Through your leadership the team will uphold the independence integrity and trust that our clients expect from our technical services.

What we offer you

• Competitive Salary
• The opportunity to work for an organization that has a strong sense of purpose is values driven and helps colleagues to develop professionally and personally through our range of people development programmes.

The role

• Technical Competency Governance:
  Define and lead the policy for managing Technical Competency across operations. Oversee the implementation and governance of supporting systems. Collaborate with the CTIO Product teams Technical Directorate Technical Support Office Service Delivery and Advisory to ensure appropriate competency frameworks authorisations and systems are in place to meet business needs.
  Ensure effective training activity monitoring CPD (Continuous Professional Development) and technical review processes are maintained and continuously improved.

• Monitoring Technical Performance:
  Establish and oversee mechanisms to monitor technical performance globally within operations. Identify and review key performance indicators in collaboration with functional leads. Provide insights through global reporting and support implementation of action plans or improvement programmes where required.

• Quality Assurance of Technical Deliverables:
  Ensure global operational processes include effective systems for verifying the quality of technical deliverables. Identify highrisk processes requiring additional oversight. Partner with function leads and product managers to ensure external deliverables comply with regulatory and internal quality requirements. Drive improvement initiatives in response to audit or performance findings.

• Investigation Management:
  Lead investigations into critical failures in technical performance triggered by client complaints legal cases whistleblower reports or audits. Coordinate with operational teams to ensure effective corrective actions are identified and implemented to address root causes.

• Technical Learning & Knowledge Sharing:
  Collaborate with operational and enabling functions to ensure the delivery of effective technical training. Provide support materials for technical meetings and manage systems for distributing technical knowledge best practices and lessons learned across the global technical community.

• Fleet Quality & Port State Control (PSC) Performance:
  Oversee systems that manage fleet quality and safeguard Lloyds Registers Port State Control performance ranking. Monitor and report PSC performance of both LR and competitor fleets. Lead quality improvement programmes where performance issues arise including training and corrective actions following detentions or technical failures.

• Industry Insight & Strategic Alignment:
  Stay informed of industry trends and competitor activities. Contribute to shaping commercial strategy by identifying opportunities to strengthen Lloyds Registers competitive position within the technical subfunction.

• Project & Programme Leadership:
  Plan and manage major projects programmes or investigations across technical disciplines ensuring alignment with quality standards contractual obligations and budgetary constraints. Conduct performance reviews of involved team members as required.

• Specialist Advisory Support:
  Provide expert technical advice and guidance within or across subfunctions to both internal teams and external clients contributing to the delivery of highvalue outcomes.

• Continuous Professional Development:
  Commit to ongoing professional development to maintain uptodate technical knowledge regulatory awareness and best practices within your area of expertise.

• Mentorship & Knowledge Transfer:
  Actively mentor and coach colleagues to promote knowledge sharing skills development and consistent application of technical excellence across the business.

What you bring

• A degree or equivalent qualification from a recognised tertiary institution in engineering or physical science (minimum twoyear program) or qualifications from a marine or nautical institution supported by relevant seagoing experience as a certified ships officer.
• Professional membership with an appropriate institution along with Chartered or Incorporated Engineer status.
• Fluency in English with communication skills appropriate for technical discussions documentation and client interaction.
• Proven knowledge of marine classification and statutory certification processes supported by practical experience across a broad range of ship typesideally gained through previous roles as a surveyor or technical specialist.
• Indepth understanding of marine and offshore classification rules regulations and associated processes and procedures.
• Experience in conducting or supporting formal accident investigations and involvement in technical legal proceedings.

About us

We are a leading international technical professional service provider and a leader in classification compliance and consultancy services to the marine and offshore industry a trusted advisor to our customers helping to design construct and operate their assets to the highest levels of safety and performance. We are shaping the industrys future through the development of novel and innovative technology for the next generation of assets while continuing to deliver solutions for our customers every day.

Be a part of

Lloyds Register is wholly owned by the Lloyds Register Foundation a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy Lloyds Register colleagues and Lloyds Register Foundation work together to fund research foster industry collaboration and develop actionoriented solutions to make the world a safer place.

Want to apply.

Here at Lloyds Register we care we share and we do the right thing in every situation. Its ingrained in our culture and everything we do. We are committed and continually strive to lead with our values that empower and enable an inclusive environment conducive to your growth development and engagement. It doesnt matter who you are what you have experienced how you identify how old you are where you are from what your beliefs are or how your brain or body works the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We dont just talk about our differences we celebrate them!

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.

If you dont tick every box in these ads please dont rule yourself out. We focus on hiring people who share our goal of working together for a safer sustainable thriving ocean economy.

We care we share we do the right thing.

If you have further questions about this role please contact us atand we will respond to you as soon as possible.

Diversity and Inclusion at Lloyds Register:

Together we are one Lloyds Register committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment because we believe it is the right thing to do. We hope you do too.

As a Disability Confident Committed Employer we have committed to:

• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacanciesoffering an interview to disabled people who meet the minimum criteriafor the job.
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or longtermhealth condition enabling them to stay in work.
• at least one activity that will make a difference for disabled people.

Find out more about Disability Confident at: Copyright Lloyds Register 2024. All rights reserved.Terms of use..

The Lloyds Register Group comprises charities and noncharitable companies with the latter supporting the charities in their main goal of enhancing the safety of life and property at sea on land and in the air for the benefit of the public and the environment. Group entities.