Customer Care Specialist - Apply Now
Customer Care Specialist - Apply Now
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Job Description
About Us
City Property Management is an Arizona born and raised company that is a leader in fullservice HOA management with innovative technology and a stellar team to match. With more than 40 years in the business and over 150 fulltime employees we pride ourselves on providing the best HOA management experience possible. We work hard for the communities we serve and it shows. With paid training and a supportive team environment you can have confidence that your investment with us is more than a job it is a career.
Mission
To provide the best experience in community management.
Our Core Values
- Professionalism
- Engagement
- Knowledge
- Humility
- Client Centric
- Trust
- Flexibility
- Teamwork
- Diligence
- Fun Fair & Respectful
Position Overview
Were seeking a dynamic skilled and friendly Customer Care Specialist to join our team. This role is perfect for someone who thrives in a fastpaced environment genuinely enjoys helping people and demonstrates patience and compassion even in challenging situations. As our first point of contact for homeowners youll play a crucial role in providing exceptional customer service while continuously learning about the growing HOA industry.
Work Schedule
Monday through Thursday 8:00 AM to 5:00 PM and Friday 8:00 AM to 3:00 PM
Key Responsibilities
Customer Service & Communication
- Manage high volume of incoming calls on multiline telephone system
- Provide 7075 firstcall resolution for homeowner inquiries
- Create and complete detailed phone logs for all calls
- Respond to homeowner inquiries via phone and email
- Communicate effectively to resolve complaints and accountrelated issues
- Gather and relay accurate information when transferring calls to management team
Account Management & Support
- Process access device requests within 24 business hours including:
- Device setup in CityCync
- Fob and access card programming
- Handling pickup or USPS mail requests
- Troubleshooting as needed
- Assist homeowners with:
- ACH (autodebit) application process
- Check by phone payments
- Online account creation and management
- Password resets and account access
- Verify account balances for walkin payments
- Support property managers with billing and accounting questions
Administrative Duties
- Process incoming mail daily
- Cover front desk duties during lunch breaks
- Check and distribute general voicemail messages daily
- Maintain accurate records and documentation
- Handle additional tasks as assigned
Required Skills & Qualifications
- Outstanding customer service experience
- Excellent verbal and written communication skills
- Strong computer proficiency
- Minimum typing speed of 40 WPM
- Ability to maintain confidential information
- Detailoriented with strong organizational skills
- Professional phone etiquette
- Ability to work under supervision and meet deadlines
- Reliable with excellent attendance record
The Ideal Candidate Will Have
- Previous customer service experience in a highvolume environment
- Strong problemsolving abilities
- Patience and empathy in challenging situations
- Ability to maintain composure under pressure
- Excellent listening and comprehension skills
- Professional and positive demeanor
Perks & Benefits
- 401(k) with company matching
- Comprehensive insurance (health dental life)
- Health savings account
- Paid time off
- Paid federal holidays
- Flexible schedule
- Employee assistance program
- Employee referral program
- Opportunity for growth in the HOA industry
Pay
- $18 20 / hour
City Property Management Company is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities.
Required Experience:
Unclear Seniority
Employment Type
Hourly
