Senior Director Content Design - US Card and Small Mid-Market Business
Senior Director Content Design - US Card and Small Mid-Market Business
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$ 264300 - 301700
1 Vacancy
Job Description
At Capital One we believe great products begin with a deep understanding of our customers and delivering endtoend experience across touchpoints. We use a humancentered approach that embraces technology design business strategy and data not just to deliver great products for customers but to unlock a competitive advantage for Capital One.
The Experience Design team at Capital One is at the forefront of enriching our customers digital and physical experiences. We are passionate about creating memorable meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration authenticity and healthy critique in which we honor diversity of thought create a culture of belonging and elevate one another. If youre a creative innovator who embraces an environment where you can experiment and learn wed love to hear from you.
Were seeking an established content design leader to lead a talented team across the US Card and Small & MidMarket Business design organization and collaborate closely with our product design and research teams. The core responsibilities in this role will be to establish consistent standards and best practices for content develop appropriate governance procedures drive and oversee a content research framework and maintain overall excellence for the content discipline. Youre able to see both the bigger picture as well as the fine details that contribute to a delivering usercentered content experience and understand how to leverage research and design to achieve exceptional results.
In this role your purview will span the endtoend customer journey and include prospects cardholders small business owners and support agents as users. Youll be responsible for identifying and advocating for highleverage opportunities with executive stakeholders and leading highly complex projects that set the bar for and drive experience excellence and business outcomes.
What Youll Do:
As a design leader youll be asked to handle responsibilities including:
Content Design Expertise: Leverage writing storytelling and user experience design expertise to create and influence the creation of compelling accurate and accessible digital content experiences that drive value solve larger strategy problems and shape expectations; mature the companys ability to leverage the content design discipline broaden perspectives and elevate the design quality of tools platforms frameworks and design systems and the artifacts created using themartifacts that may include content audits taxonomy and terminology lists content guidelines and patterns content governance models and copy across experiences and channels.
Leadership: Build a thriving community of designers who are well supported trained for excellence and able to collaborate with peers in multiple functions; set the vision and strategic direction for your team in close partnership with your crossfunctional partners
HumanCentered: Recognize and pursue opportunities where customer needs and business goals coincide while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process
BusinessFocused: Demonstrate a mastery of products processes customers competitors and broader industry trends and apply this knowledge to predict shifts in these areas and shape how Design should engage uncover and solve significant business challenges
ProblemSolving: Engage with partners to influence the prioritization of technical advances that enable larger teams to design for better outcomes while ensuring teams are using technical knowledge and data capabilities in service of bold technological solutions data destinations and efficiency
Collaboration: Connect the dots across the organization proactively bringing together executive partners in ways that drive more coherent experiences accelerate delivery and elevate the value of design
Communication: Present work to executive leaders and stakeholders modeling a strategic humancentered approach that integrates design frameworks data and research insights to make the complex accessible influence change and drive strategic direction
Basic Qualifications
At least 10 years of experience in a content strategy or user experience design writing role
At least 3 years of experience leading design teams
Preferred Qualifications:
10 years of experience working with and contributing to an established design system
12 years of experience in a content strategy or user experience design writing role
5 years of experience leading design teams
Experience creating content standards and governance models for broad scope across organizations
Experience with building content testing protocol and frameworks to ensure content choices are datadriven and informed by user insights
Experience in a design toolkit that spans content design product design service design and design strategy
Skilled at shaping scope and opportunities in partnership with executive stakeholders and leading highimpact highly complex projects that set the bar for and drive experience excellence
Deep experience partnering with product managers engineers marketing and analytics leaders across multiple business lines to shape strategy roadmaps and operating models.
Experience interfacing with executive leadership to solve problems influence key decisions and drive results across strategy design roadmaps and investments
Proficiency with web and mobile technologies and platforms navigating technology considerations and constraints to drive sound product and experience decisions
Expertise with design and prototyping tools such as Figma
Proficiency in business case development tying product and user experience decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Experience managing a crossfunctional team
At this time Capital One will not sponsor a new applicant for employment authorization for this position
The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago IL: $240300 $274300 for Sr. Director DesignCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drugfree workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law; San Francisco California Police Code Article 49 Sections; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Exec
Employment Type
Full-Time
