Backend Software Engineer Java

We are looking for a highly skilled VOIP Application Engineer to join our team. In this role you will be responsible for the design implementation and maintenance of VOIP (Voice over IP) applications ensuring their reliability performance and scalability. You will work closely with engineering operations and product teams to ensure seamless integration of VOIP services and contribute to the development of new voicerelated features and products.

The ideal candidate will have handson experience with VOIP technologies application troubleshooting and integration in cloudbased or onpremise environments. A strong understanding of VOIP protocols (SIP RTP WebRTC) telephony systems and the ability to develop and support VOIP applications will be crucial to success in this role.

Key Responsibilities:

VOIP Application Design & Development: Develop and maintain highquality VOIP applications that meet customer needs focusing on reliability performance and scalability.

System Integration: Integrate VOIP solutions with thirdparty systems ensuring seamless communication between internal and external platforms.

Troubleshooting & Issue Resolution: Provide support for complex VOIP issues including system failures call quality problems and application errors. Work to quickly diagnose and resolve issues.

Collaboration with Teams: Work closely with crossfunctional teams including engineering product management and operations to ensure seamless deployment and operation of VOIP applications.

Testing & Quality Assurance: Test new VOIP features products and services ensuring they meet quality standards before deployment.

Documentation: Create and maintain technical documentation for VOIP applications including system architecture troubleshooting guides and integration processes.

Optimization: Continuously monitor and optimize VOIP applications to improve performance scalability and user experience.

Security & Compliance: Ensure VOIP applications meet security standards and compliance requirements.

Customer Support: Assist internal and external teams with troubleshooting providing solutions and offering expert guidance on VOIPrelated issues.

Innovation: Stay current with emerging VOIP technologies and trends contributing to the development of new features and improvements to existing applications.

Qualifications:

Experience: At least 4 years of experience in VOIP application engineering including handson experience with VOIP technologies such as SIP RTP WebRTC and telephony systems.

Technical Skills:

o Strong knowledge of VOIP protocols including SIP (Session Initiation Protocol) and RTP (RealTime Protocol).

o Experience with VOIP platforms such as Asterisk FreeSWITCH or Kamailio.

o Familiarity with cloud environments (AWS GCP or Azure) and basic networking concepts such as firewalls NAT and QoS.

o Knowledge of programming languages such as Python Java or JavaScript for application development and automation.

o Experience with SQL and NoSQL databases for managing voice data.

o Understanding of WebRTC and webbased communication protocols is a plus.

Problem Solving: Strong troubleshooting and problemsolving skills with the ability to diagnose and resolve VOIPrelated issues quickly.

Communication Skills: Excellent written and verbal communication skills with the ability to explain complex technical concepts to both technical and nontechnical audiences.

Team Collaboration: Proven ability to work well within a crossfunctional team environment and collaborate effectively with engineers product teams and other stakeholders.

Analytical Mindset: Strong analytical skills and attention to detail with the ability to assess complex technical challenges and provide practical solutions.

Customer Focused: Ability to understand customer requirements and translate them into reliable highquality VOIP applications.

Preferred Qualifications:

Experience with cloudnative technologies including containers Kubernetes and CI/CD pipelines.

Exposure to BroadSoft or BroadWorks platforms.

Familiarity with SIP trunks media gateways and IVR of networking protocols (TCP/IP DNS HTTP/S) and voice quality metrics (MOS jitter latency).

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