BILINGUAL CLIENT SUPPORT COORDINATOR VIRTUAL BUSINESS CENTRE ACROSS CANADA - Temporary contract 18 months
BILINGUAL CLIENT SUPPORT COORDINATOR VIRTUAL BUSINESS CENTRE ACROSS CANADA - Temporary contract 18 months
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Job Description
We are banking at another level.
Choosing BDC as your employer means working in a healthy inclusive and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently to fuel the success of Canadian entrepreneurs.
Choosing BDC as your employer also means:
Flexible and competitive benefits including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions a Defined Benefit Pension Plan a $750 wellness and health care spending account to name a few
In addition to paid vacation each year five personal days sick days as necessary and our offices are closed from December 25 to January 1
A hybrid work model that truly balances work and personal life
Opportunities for learning training and development and much more...
*Please note that this role is temporary for 18 months and can be located anywhere across Canada.
*Temporary employees are not eligible for benefits.
POSITION OVERVIEW
The incumbent will be responsible for delivering highquality client service to Virtual Banking clients across Canada performing various administrative tasks and supporting the team. If you are seeking an organization that values your talent this is your chance to become part of our committed and diverse team.
CHALLENGES TO BE MET
Provide excellent client service for the Virtual Business Centre in the resolution of basic customer issues and escalate complex issues to appropriate team members.
Provide prompt accurate and professional responses to existing clients while ensuring adherence to policies procedures and practices.
Prepare letters to the client/professionals based on the specific process (e.g. letter of intent letter of offer mandates to professionals) and/or develop client proposals/contracts ensuring that the information is accurate and entered into our system all necessary documentation requirements and signatures are prepared/obtained forms are completed and followup is performed.
Actively participate in the development of the portfolio by identifying opportunities for financing.
Perform prequalification and risk rating activities for Virtual Banking prospects/clients.
Proactively participate in Virtual Banking marketing efforts by preparing communications and tracking attendance.
Keep abreast of changes to policies procedures and processes.
Perform various tasks to support other Virtual Banking teams when required.
WHAT WE ARE LOOKING FOR
College diploma or bachelors degree in business administration would be an asset.
Between 1 to 3 years experience in a similar role.
Strong organizational skills and ability to prioritize and deal with various situations at all times.
Client service orientation and demonstrated ability to proactively listen identify sales opportunities and solve problems.
Ability to work independently as part of a virtual team and meet tight deadlines.
Teamwork creativity flexibility collaborative spirit and desire to work as part of a team.
Working knowledge of MS Office (Word Excel Outlook).
The ability to analyze and interpret financial statements is considered an asset.
Excellent writing and speaking skills in French and English.
Proudly one of Canadas Top 100 Employers and one of Canadas Best Diversity Employers we are committed to fostering a diverse equitable inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application please do not hesitate to contact us at .
While we appreciate all applications we advise that only the candidates selected to participate in the recruitment process will be contacted.
Required Experience:
Chief
Employment Type
Full-Time
