Director of Product Seller Experience
Director of Product Seller Experience
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Job Description
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
About the Team and role:
The Seller Experience team focuses on endtoend digital experiences for our sellers making it seamless to list sell and grow a thriving business with eBay. Our Sellers are at the center of everything we do and our product engineering and design teams obsess over building bestinclass experiences that our eBay seller community loves.
You will lead a team of product managers responsible for both our mobile and web experiences and supporting tools. You will define the overall product strategy for our sellerfacing experiences providing a vision and strategy that aligns our platforms and services against a cohesive and consistent experience catered for our unique seller communities.
What you will accomplish:
Create Product Strategy & Vision. Lead the complete vision and endtoend of across a portfolio of products for our Sellers; develop and effectively champion a datadriven and marketinformed product strategy that aligns to our eBay corporate strategy and delivers tangible outcomes for our Sellers and the eBay business.
Design a MultiYear Roadmap and Expected Outcomes. Develop a compelling and iterative roadmap and launch plan that supports both our marketplace business growth goals and our seller success metrics. Collaborate with senior leaders across eBays management team to align plans with partners in the core product design and technology teams as well as within the teams across functions: analytics marketing operations sales and strategy.
Obsess the Customer & Overall Quality of Experiences. Demonstrate a relentless focus to listen to our endusers and feed their voice into our product development process. Leverage design and research partnerships to get insights and feedback throughout the entire product lifecycle. Build processes for continuous improvements.
Break Down Silos & Enable Collaboration. Create connections and processes across teams that will drive efficient crossteam collaboration and clear alignment. Primary teams this role partners with outside of the Seller Experience team include global markets analytics design structured data and our focused categories.
Empower Teams To Rapidly Prioritize & Execute. Build in processes to ensure the team can implement with speed and transparency. Inspire a decide and go mentality across your team to prioritize and propel the product development process forward to hit our 2023 targets. Partner closely with Program Management to manage through blockers and communicate dates and landmarks.
Build & Inspire a WorldClass Product Team. Grow a team of top product management talent. Prioritize diversity and inclusion in recruiting and welcoming new talent.
What you will bring:
10 years of experience in building products deep expertise in customer focused product management and product development lifecycle. Experience with online marketplaces and eCommerce platforms preferred.
Technical depth and proven experience with building engaging customerfocused endtoend UX experiences; designing elegant solutions to complex problems that require integrations with multiple platforms domains and services; and driving analysis of qualitative and quantitative data and metrics to derive opportunities gaps and solutions.
Experience managing multiple complex multiphase strategic products in parallel with the ability to manage matrix teams in a global context to success delivery and excellence. Proven ability and inmarket examples of defining a strategic vision for a new and innovative portfolio of products that drove significant impact for millions of end users at a global scale.
Exceptional financial and analytical abilities with a successful track record and specific examples of launching products with measurable impact on a global scale. Examples of translating complex business issues into financial terms and measuring teams against financial goals.
Deep understanding of the product development lifecycle from planning through deployment; experience using test and validation frameworks throughout the product lifecycle. Experience in Agile/Scrum methodologies and working in Agile teams is desirable.
Have a passion for our sellers and the relentless drive to improve experiences for our sellers influencing a higher bar on quality and ensuring the seller is always at the center of our product roadmap and priorities. Experience working with design research and qualitative tools to ensure the voice of our seller is at the center of our product development.
5 years managing a team of product managers. Inspirational operational people leader skills with a track record of building coaching and managing teams that drive impact in the online consumer space. Gets personal energy from developing the next generation of product management leaders.
Strong concise communicator and effective storyteller; experience using both analytics and qualitative research to express the vision and strategy of the product.
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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.
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Required Experience:
Director
Employment Type
Full-Time
