Financial Aid Specialist-2
Financial Aid Specialist-2
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Salary Not Disclosed
1 Vacancy
Job Description
Compensation
Job Description Summary
The Financial Aid Specialist is responsible for processing student files and is subject to internal and external audit scrutiny. This position specializes in either the verification or packaging of student files by reconciling discrepancies verifying eligibility for awards sending notices to students and updating related awards. The Financial Aid Specialist possesses knowledge of College programs and resources and has a thorough understanding of applicable Financial Aid institutional state and federal guidelines and regulations.Job Description
Responsibilities and Duties Include:
Advises counsels and informs students parents and staff about available financial aid opportunities eligibility requirements application processes financial literacy and College resources in person over the telephone and through email.
Carefully adheres to all department policies and procedures as translated from institutional state and federal guidelines and regulations including FERPA and participates in professional development on a continual basis to stay compliant.
Assists students with the accurate completion of financial aid application documents and evaluates applicable supporting documentation.
Researches and resolves problems related to discrepancies in application documents.
Verifies files for high school and college transcripts.
Reviews student files and transcripts ensuring accuracy and eligibility standards are upheld.
Sends verification requests to US Citizenship and Immigration Services to determine citizenship status.
Uses discretion based on established federal guidelines regarding eligibility to reconcile complete and award student files.
Prepares awards for disbursement by the Office for Finance.
Reviews and resolves errors in the disbursement process.
Utilizes complex computer programs both internal and external for reporting tracking and monitoring and to process record retrieve and verify statistical data.
Communicates tactfully while exercising extreme diplomacy empathy and compassion when dealing with sensitive information challenging situations difficult and sometimes disgruntled individuals.
Uses appropriate strategies to diffuse tense situations and recognize when to make referrals to avoid escalation.
Conducts outreach events that promote Santa Fe College and general access to education by publicizing financial aid and financial literacy services to the community.
Complies with all published College Rules procedures guidelines and laws/regulations governing public employees including but not limited to those related to document retention and destruction FERPA and confidentiality.
Strictly honors the privacy security and confidentiality of student records and other sensitive information according to appropriate state federal and college regulations policies and procedures.
Provides service excellence through courteous informed accessible and professional engagement.
Performs other duties as assigned.
QUALIFICATIONS
Required: A high school diploma or equivalent with four 4 years of related work experience or a combination of completed education and/or related work experience equal to four 4 years.
Preferred: An associate degree with prior experience/understanding of areas in financial aid accounting higher education or IRS tax rules. Prior experience in Information for Financial Aid Professionals (IFAP). Database management skills.
General Knowledge Skills and Abilities
Ability to work successfully in a multicultural environment.
Adaptability to Change able to be flexible and supportive able to positively and proactively assimilate change in rapid growth environment.
Communication able to effectively communicate in a professional diplomatic empathetic and tactful manner using preferred method and level as applicable to the job.
Critical Thinking & Judgement able to make wellreasoned sensible and timely decisions based on careful objective review and informed analysis of available information considerations and other factors.
Customer Service ability to respond promptly and courteously to all questions from students and faculty demonstrating patience and persistence when helping students with little or no computer skills.
Ethics able to demonstrate integrity professionalism civility and a high degree of ethics in all jobrelated actions.
Organization & Time Management able to plan schedule and organize tasks related to the job to achieve goals within or ahead of established time frames.
Problem Solving proven skills in identifying issues determining their cause developing creative solutions and following through with implementing resolutions.
Team Orientation & Interpersonal highly motivated teamplayer with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
Relationship Management able to personally provide high level of interactive service to others building relationships and addressing identified needs.
Results Orientation proven ability to set and exceed established targets.
Systems & Software proficient level of knowledge of Microsoft Office and/or relevant position software programs.
Detail Oriented Proven accuracy and attention to detail.
Multitask Ability to expeditiously organize coordinate manage prioritize and perform multiple tasks simultaneously to swiftly assess a situation determine a logical course of action and apply the appropriate response.
If you are a retiree of the Florida Retirement System (FRS) please check with the FRS on how your current benefits will be affected if you are reemployed with the State of Florida. Your current retirement benefits may be canceled suspended or deemed ineligible depending upon the date of your retirement.
Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in denied the benefits of or subject to discrimination in any college program or activity based on: their race ethnicity national origin color religion age disability sex pregnancy status gender identity sexual orientation marital status genetic information political opinions or affiliations or veteran status. This commitment applies to employees volunteers students and to the extent possible to third parties applicants for admission applicants for employment and the general public. regarding nondiscrimination policies or concerns about discrimination or harassment including concerns about sexual harassment or sexual violence under Title IX should be directed to:
Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
