ServiceNow Developer CSM integration
ServiceNow Developer CSM integration
Posted on :
22-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Overview
The ServiceNow CSM Developer plays a critical role in enhancing customer experience by developing and customizing the Customer Service Management (CSM) platform on ServiceNow. This position is essential for organizations striving to deliver toptier customer service by automating workflows and optimizing support processes. As businesses increasingly rely on technology for seamless communication and interaction with customers the ServiceNow CSM Developer ensures that the ServiceNow instance is tailored to meet the organization s specific needs. This role involves collaboration with various departments to gather requirements develop solutions and maintain system integrations to ensure that the customer service processes are effective and efficient. Ultimately the ServiceNow CSM Developer contributes significantly to improving customer satisfaction and operational efficiency making it a vital position within any techsavvy organization.
Key Responsibilities
- Develop and configure ServiceNow CSM applications and modules.
- Collaborate with stakeholders to gather and analyze requirements.
- Create custom solutions leveraging JavaScript and ServiceNow capabilities.
- Integrate ServiceNow with thirdparty applications through REST APIs.
- Implement workflow automation to enhance customer service processes.
- Develop and maintain technical documentation for solutions developed.
- Perform system testing and user acceptance testing (UAT).
- Provide ongoing support and maintenance for existing CSM applications.
- Participate in Agile ceremonies to ensure timely delivery of assignments.
- Provide training and support to team members and endusers.
- Monitor and report on system performance and customer service metrics.
- Ensure best practices and compliance with organizational standards.
- Identify areas for improvement and propose enhancements.
- Work with development teams to manage system integrations effectively.
- Stay up to date with ServiceNow developments and trends.
Required Qualifications
- Bachelor s degree in Computer Science Engineering or related field.
- 3 years of experience in ServiceNow development specifically CSM modules.
- Strong understanding of ServiceNow platform architecture and technologies.
- Proficiency in JavaScript HTML and CSS.
- Experience with REST and SOAP web services.
- Handson experience with ServiceNow workflows and business rules.
- Knowledge of database concepts and SQL.
- Experience in Agile development methodologies.
- Excellent analytical and problemsolving skills.
- Strong written and verbal communication skills.
- Ability to work collaboratively in a team environment.
- ServiceNow Certified Application Developer certification is a plus.
- Experience with system integrations and custom application development.
- Familiarity with Customer Service Management best practices.
- Experience with creating and maintaining technical documentation.
- Ability to manage multiple priorities in a fastpaced environment.
soap,html,technical documentation,css,workflow automation,csm,problem-solving skills,servicenow,sql,javascript,system integrations,collaboration tools,rest apis,agile methodologies
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
