Accounts Receivable Representative
Accounts Receivable Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Contact businesstobusiness (B2B) customers via phone/email/fax to discuss outstanding invoices and billing issues (heavy focus on phone contact).
- Manage collections portfolio ranging from 300600 accounts (focused on a Canadian and/or US territory of accounts). Suggested activity of approximately 40 customer contacts per day including email and telephone calls. Negotiate customer payment terms as needed based on assessment of account status to ensure maximum payment recovery.
- Develop and maintain relationships with customer accounts and champion Softchoices receivable policy.
- Manage past due hold requests within the SLA in order to mitigate risk to Softchoice by assessing customer accounts and making decisions to release orders up to 50K for each request and also making recommendations for any requests over 50K within the hierarchy.
- Work with internal sales reps to proactively troubleshoot payment issues (i.e. invoicing pricing product/service issues).
- Document and track collections activity and work from monthly aging report.
- Manage individual and department monthly receivable targets.
- Reconcile accounts regularly.
- Have demonstrated success working in teamoriented environment.
- Be flexible and adaptable to fastpaced IT sales environment.
Requirements
- A completed college diploma (Accounting or Finance related preferred) or related experience.
- 23 years of experience in a corporate (B2B) collections experience focused on medium to enterprise level customers.
- Experience with Accounts Receivable escalation process and taking initiative to resolve account issues (working with sales when necessary).
- A good understanding of fundamental accounting principles.
- Intermediate Microsoft Word and Excel skills.
- Excellent verbal and written communication skills.
- Possess similar experience managing portfolio of accounts.
- Customer service oriented.
- Experience in technology industry an asset.
Demonstrated 10+ years of experience in project and/or program management of IT infrastructure and/or networking projects Strong time management and organization skills with the ability to manage multiple projects simultaneously Familiar with ITIL processes, policies, and procedures Strong verbal and written communication skills Ability to mentor and/or guide other members of the PMO team Ability to advise on best practices for continuous improvement of project and management Ability to produce high quality documentation Strong attention to detail Process-oriented Familiar with Microsoft 365 Applications Flexible approach to working hours PMP or PRINCE2 certification is highly regarded though not compulsory ServiceNow platform experience is highly regarded though not compulsory
Employment Type
Full Time
