Experienced InternetBDC SalesCustomer Service - Kia of Bowie
Experienced InternetBDC SalesCustomer Service - Kia of Bowie
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Job Description
Overview
CONSIDER A CAREER WITH US!
Kia of Bowie is part of the fast growing Group 1 Automotive a leader in automotive retail. We are looking to add a qualified Experienced Internet/BDC Sales Customer Service Agent to our team. We offer our associates a team environment great benefits and ongoing training and support. If you are in alignment with our values of integrity transparency professionalism teamwork and respect now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
In addition to competitive pay we offer our associates the following benefits:
- Health Dental & Vision Insurance
- Life & Disability insurance
- 401(k) plan with company match
- Paid Vacation
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment with job training and advancement opportunities
Responsibilities
- Answer inbound sales phone calls gather contract information add prospect to Elead with notes that accurately reflect the conversation.
- Respond to leads and chats in a timely and professional manner with proper grammar spelling and punctuation.
- Follow up on phone inquiries and past customers to drive dealership traffic.
- Assertively pursue a dialog with each assigned prospect by phone email and text.
- Prospect our existing customer base to identify and cultivate sales opportunities and promote retention and brand loyalty.
- Call through unsold showroom traffic uncover the primary reasonthey chose not to buy during their visit and communicate that to management
- Build rapport with each prospect identify customers needs and provide the customerwith tools and information needed to make a purchase decision.
- Actively communicate with Sales Manager to ensure each customers needs have been met and notes are accurate and up to date.
- Earn and maintain BDC Representative and Sales Consultantcertification with Toyota
- Organizer must be up to date and all tasks completed daily
- Maintain and outbound call average of 80 or more calls per day
- Maintain strong understanding of the dealerships vehicles promotions and servicesto provide accurate information to customers
Qualifications
- 2 years BDC Experience preferred
- 2 year Sales Experience (in the automotive industry) preferred
- Previous experience in a call center customer service or automotiveBDC preferred
- Strong communication and active listeningskills
- Ability to multitask and manage a high volume of calls and emails
- Proficiency in CRM software (eLeads) and basic computer skills
- Goaloriented and motivated by performancebased incentives
- Professional friendly and persuasive demeanor
Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment great benefits and ongoing training and support. If you are in alignment with our values of integrity transparency professionalism teamwork and respect now might be the time for you to accelerate your career and join the best company in automotive retail. Apply today or refer a qualified friend!
*All applicants must pass preemployment testing to include: background checks MVR and drug testing in order to qualify for employment*
We are an Equal Employment Opportunity Employer
IND4
#LIJP1
Required Experience:
Senior IC
Employment Type
Full-Time
