Fleet Support Specialist
Fleet Support Specialist
Posted on :
21-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 100000 - 150000
Vacancy
1 Vacancy
Posted on :
21-04-2025
Job Description
The Fleet Support Specialist for BaseOps plays a critical role in ensuring the operational efficiency and health of the Zoox vehicle fleet. This position focuses on reviewing incoming BO work requests scheduling of vehicle repairs/reworks/maintenance/testing reviewing and setting the priority of work fleet health monitoring documentation and dashboard updates. The specialist collaborates with crossfunctional teams to streamline hardware and software handoffs from development to operations supporting fleet program managers in meeting highlevel targets and ensuring smooth fleet operations. The fleet support specialist ensures that parts tools and documentation are present prior to the start of repairs. Travel to various Zoox locations may be required. The role also includes working in the repair shop alongside technicians engineers and other team members to maintain constant situational awareness of fleet status.
Travel: 25
In this role you will:
- Review the pipeline monitor of work requests ensuring ongoing communication with the requestor and determining next steps for the requested work.
- Collaborate with the scheduling team to secure repair slots and optimize vehicle repair time.
- Review open vehicle issues and generate action plans to ensure constant monitoring and updates on fleet health.
- Maintain accurate historical data and recordkeeping for vehicle health and repairs.
- Assist in the creation and development of technical documentation and processes.
- Support the creation of daily weekly monthly and quarterly reporting on fleet performance and maintenance.
- Close the loop on repair feedback to drive improvements in product design and operations.
- Perform quality inspections of repair orders to ensure compliance with Zoox standards.
- Support in ordering parts ensuring parts availability for scheduled and unscheduled repairs.
- Interface with multiple teams across Zoox to align processes and operations for a smooth workflow.
- Ensure that internal fleet management systems are updated with timely and accurate information.
Qualifications
- 8 years of experience in a fastpaced servicebased environment.
- Familiarity with automotive repair processes and fundamentals.
- Strong collaborative mindset and ability to work in a crossfunctional team.
- Proficiency in Jira Confluence and familiarity with MS Office/Google Suites
- Strong organizational skills and the ability to manage multiple projects
- Ability to rapidly communicate and respond using various modes of communication (email Slack etc.
- Strong collaborative mindset and ability to work in a crossfunctional team
Bonus Qualifications
- Bachelors Degree in a related field
- Autonomous vehicle or advanced robotics experience
- Prior experience in an automotive service environment and familiarity with automotive repair processes and fundamentals
There are three major components to compensation for this position: salary Amazon Restricted Stock Units (RSUs) and Zoox Stock Appreciation Rights. The salary range for this position is $100000 to $150000. A signon bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling and positioning within a level are determined by a range of factors including but not limited to a candidates relevant years of experience domain knowledge and interview performance. The salary range listed in this posting represents the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave vacation bereavement) unpaid time off Zoox Stock Appreciation Rights Amazon RSUs health insurance longterm care insurance longterm and shortterm disability insurance and life insurance.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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