Group Client Service Supervisor
Group Client Service Supervisor
Posted on :
21-04-2025
Employer Active
1 Vacancy
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Monthly Salary
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Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-04-2025
Job Description
minds assembly
164 crosby st. floor 3 new york ny 10012
Open Position: SVP Group Client Service Director
About us:
Much of what you need to know about minds assembly is captured in the name itself: we think we
create and we put things together. Its really that simpleand that shockingly different. Of course the
simplicity of our name belies the depth of what we deliver to our most honored (and often overjoyed)
clients. Our work is consistently at a higher caliber than they are used to simply because we push
ourselves to think and build differently. Combine this with an obsessive attention to client service and you
arrive at a place where we stand alone among agencies. Arrogant No. Confident Of course but only
because weve put together a team of people who are good AF in every way.
At minds assembly the engine of our business is commercial invention. We approach every
projectactually every aspect of our workas an opportunity to dip our toes into the revitalizing stream
of the new. The original conception of our agency (which has since been realized) was that of a happy
workshop a place where the mind and hands are free to construct brilliant new things for our clients. Yet
we never forget that we are in fact a business. Everything we do is to further the commercial goals of our
clients whether that is to sell a product or an idea. To achieve this we continue to add only the best
peoplethose who have the right talent temperament and teamwork orientationto further our
collective goals. Then we ask that each person adhere to two simple and equally important principles:
uncompromising standards and unconditional support. In other words we push each other hard to
produce the best work possible yet always with the knowledge that we have each others backs.
About the role:
The SVP Group Client Service Director is a highly strategic leader with the tenacity resourcefulness
business sense proactive curiosity and coolheadedness to behave like the CEO of their accounts. The
Group Director is a true leader who guides multiple teams towards agencywide success both by
building and nurturing our clients relationships and by building and nurturing our agency teams. They
leverage their industry expertise to oversee various brands ensuring consistent excellence across the
board for all of our work. As a trusted advisor and mentor they build teams and guide them towards
innovation and growth. Their influence extends beyond their own teams shaping the client service
departments future direction.
Job responsibilities:
Is ferocious in identifying new agency opportunities generating new business leads and growing
brands organically
Achieves actual revenue growth and new sources of revenue of 10 by account
Manages consistent growth across accounts per year
Oversees and manages the team structure for significant pieces of agency business
Represents the very best of ma
Lives our values
Drives towards our mission
Promotes our principles
Inspires our teams
Demonstrates consistent leadership presence across agency
Fuels cross functional collaboration
Models charismatic leadership skills
Thinks like an owner and is a:
Financial owner (working closely with finance): Is responsible for tight financial
management and working with partners to reduce team write offs
Strategic leader: Shows close collaboration with leadership across strategy medical
omnichannel and data & analytics
Creative guardian: Maintains close partnerships with the creative leadership team across
accounts and represents a clear triad for cleints to rely on
Talent coach: Ensures that team members have a clear development plan and
understand their position within the organization as well as opportunities for future growth
Leads new business pitches
Devises strategic opportunities and promotional plans
Presents with confidence and knowledge
Partners with new business lead to take each pitch to the next level
Actively partners with Procurement across all clients to refine agency partnerships and define
new opportunities
Oversees and is responsible for growing franchises of business
Has greater engagement in the planning and oversight of overall agency future
Is involved in development of core business drivers
Identifies areas for improvement and implementation
Drives crossdepartment integration and collaboration
Builds strong bonds with senior leadership across accounts
Is a department leader: Proactively assesses opportunities for enhancements to the department
including growth and training opportunities
Leads charge to upskill and provide development opportunities to the team
Professional skills and requirements:
15 years client services experience in healthcare advertising
Proven ability to build strong relationships with senior level clients
Proven ability to grow client business
Ability to manage nurture and grow a team of client service professionals
Ability to identify business changes in order to allocate resources effectively
164 crosby st. floor 3 new york ny 10012
Open Position: SVP Group Client Service Director
About us:
Much of what you need to know about minds assembly is captured in the name itself: we think we
create and we put things together. Its really that simpleand that shockingly different. Of course the
simplicity of our name belies the depth of what we deliver to our most honored (and often overjoyed)
clients. Our work is consistently at a higher caliber than they are used to simply because we push
ourselves to think and build differently. Combine this with an obsessive attention to client service and you
arrive at a place where we stand alone among agencies. Arrogant No. Confident Of course but only
because weve put together a team of people who are good AF in every way.
At minds assembly the engine of our business is commercial invention. We approach every
projectactually every aspect of our workas an opportunity to dip our toes into the revitalizing stream
of the new. The original conception of our agency (which has since been realized) was that of a happy
workshop a place where the mind and hands are free to construct brilliant new things for our clients. Yet
we never forget that we are in fact a business. Everything we do is to further the commercial goals of our
clients whether that is to sell a product or an idea. To achieve this we continue to add only the best
peoplethose who have the right talent temperament and teamwork orientationto further our
collective goals. Then we ask that each person adhere to two simple and equally important principles:
uncompromising standards and unconditional support. In other words we push each other hard to
produce the best work possible yet always with the knowledge that we have each others backs.
About the role:
The SVP Group Client Service Director is a highly strategic leader with the tenacity resourcefulness
business sense proactive curiosity and coolheadedness to behave like the CEO of their accounts. The
Group Director is a true leader who guides multiple teams towards agencywide success both by
building and nurturing our clients relationships and by building and nurturing our agency teams. They
leverage their industry expertise to oversee various brands ensuring consistent excellence across the
board for all of our work. As a trusted advisor and mentor they build teams and guide them towards
innovation and growth. Their influence extends beyond their own teams shaping the client service
departments future direction.
Job responsibilities:
Is ferocious in identifying new agency opportunities generating new business leads and growing
brands organically
Achieves actual revenue growth and new sources of revenue of 10 by account
Manages consistent growth across accounts per year
Oversees and manages the team structure for significant pieces of agency business
Represents the very best of ma
Lives our values
Drives towards our mission
Promotes our principles
Inspires our teams
Demonstrates consistent leadership presence across agency
Fuels cross functional collaboration
Models charismatic leadership skills
Thinks like an owner and is a:
Financial owner (working closely with finance): Is responsible for tight financial
management and working with partners to reduce team write offs
Strategic leader: Shows close collaboration with leadership across strategy medical
omnichannel and data & analytics
Creative guardian: Maintains close partnerships with the creative leadership team across
accounts and represents a clear triad for cleints to rely on
Talent coach: Ensures that team members have a clear development plan and
understand their position within the organization as well as opportunities for future growth
Leads new business pitches
Devises strategic opportunities and promotional plans
Presents with confidence and knowledge
Partners with new business lead to take each pitch to the next level
Actively partners with Procurement across all clients to refine agency partnerships and define
new opportunities
Oversees and is responsible for growing franchises of business
Has greater engagement in the planning and oversight of overall agency future
Is involved in development of core business drivers
Identifies areas for improvement and implementation
Drives crossdepartment integration and collaboration
Builds strong bonds with senior leadership across accounts
Is a department leader: Proactively assesses opportunities for enhancements to the department
including growth and training opportunities
Leads charge to upskill and provide development opportunities to the team
Professional skills and requirements:
15 years client services experience in healthcare advertising
Proven ability to build strong relationships with senior level clients
Proven ability to grow client business
Ability to manage nurture and grow a team of client service professionals
Ability to identify business changes in order to allocate resources effectively
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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