Unified Communications Engineer
Unified Communications Engineer
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Job Description
Summary
KCITs Enterprise Communications team is seeking 3 IT Production Engineers who will be responsible for replacing Microsoft Teams Shared Devices and POTS lines in King Countys 170 office locations. The candidate must have indepth knowledge of VoIP & POTS technology including the ability to troubleshoot and problem solve level 2 and level 3 issues. This includes but is not limited to configuring installing maintaining and repairing devices automatic ring down lines duress systems paging systems notifications systems and VoIP Analog Gateways.
King County Department of Information Technology (KCIT)KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice KCIT offers innovative solutions that engage empower and serve our residents businesses communities and interested stakeholders. As the firstplace recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey KCIT is recognized for its vision strategy innovation and collaboration. KCIT has a focus of delivering smart technology solutions that support customers building stronger communities through innovation.
KCIT is providing the building blocks for many of the regions most critical services. As the business solutions partner we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT please visit: Duties
Serves as the liaison to the department to coordinate and exchange information to carry out objectives and goals. Provides direct technical support and coordination on telecommunication phone systems and equipment. Provides technical services to daily operational control of large complex voice data telecommunications and LAN/WAN system with technical services. Performs analysis and evaluation of telecom requirements and make recommendations to resolve performance/operating problems. Resolve customer issues troubleshoot equipment and check the device for proper operation. Installs troubleshoot tests and maintains all telecom equipment Installs and supports door entry systems for secure facilities paging systems duress systems call notification systems. Troubleshoot equipment resolve customers issues and check devices for proper operations. Conduct and maintains inventory of telecommunication devices and equipment. Provide support to telecommunication projects which include planning and close out. Manage telecom ticket systems to resolve incidents and service requests within the service level agreement. Maintains update documents and reports identifies and notifies users of problems and maintains telephone usage reports. Performs analysis of legacy circuits for disconnect or replacement. Use of TMS/Connect (Telesoft System) for telco circuit new orders existing circuit repairs circuit billing and vendor service ticket generation tracking and billing. PTA administration also. Perform other duties as assigned
Experience Qualifications Knowledge Skills
5 Years of experience as a Telecommunications Specialist. 5 Years of experience in telephony Strong verbal and written communication skills Must be a strong team player who can build partnerships with others with also the ability to work independently Excellent critical thinking and problem solving skills Demonstrates willingness and ability to work collaboratively and crossfunctionally to obtain information or solve problems in support of the teams goals Physical and Environment Work Requirements: Work in extreme temperatures with loud noises and in enclosed spaces Carry and lift items that weigh up to 50 lbs. Stand walk climb bend stoop and squat often for long periods of time Work at elevated levels potentially from man lifts ladders scaffolding and/or small towers with appropriate Personal Protection Equipment (PPE) Use hand tools
Desirable Qualifications: ITIL Foundation certification Microsoft Certifications: SharePoint Power Platform Microsoft 365 Office 365 and Dynamics HIPAA & CJIS
Supplemental Information
Work Location
This is not a remote position.
Classification
- IT Productions Engineer
Union
This position is represented by Protec17: Information Technology
Work Schedule
The normal workweek for this position is Monday through Friday 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered. This position is FLSA Exempt and is not eligible for overtime pay.
Forbes named King County as one of Washington States best employers.
Together with leadership and our employees were changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a differenceCome join the teamdedicated to serving one of the nations best places to live work and play.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.
Are you ready to APPLY!
The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies. A completed King County Application Resume and Cover Letter are required for consideration.Applications submitted without all material will not be considered.
Questions
If you have questions regarding this recruitment please contact Shane Michael or.
Benefits
King County offers a highly competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees health and wellbeing. Eligible positions receive the following benefits and have access to the following programs:
- Excellent medical dental and vision coverage options: King County provides eligible employees with options so they can decide whats best for themselves and their eligible dependents
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferredcompensation plan
- Transportation program and ORCA transit pass
- 12paid holidays each year plus twopersonal holidays
- Generous vacation and paid sick leave
- Paid parentalfamily and medical and volunteer leaves
- Flexible Spending Account
- Wellness programs
- Onsite activity centers
- Employee Giving Program
- Employee assistance programs
- Flexible schedules and telecommuting options depending on position
- Training and career development programs
For additional information about employee benefits visit our Benefits Payroll and Retirement Page.
This is a general description of the benefits offered to eligible King County employees and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA) the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems will vary based upon the terms and details of the Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position please contact the recruiter identified on this job posting.
Employment Type
Full-Time
