Call Center Agent - Patient Care Navigator - Cebu
Call Center Agent - Patient Care Navigator - Cebu
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Salary Not Disclosed
1 Vacancy
Job Description
TASQ is seeking an Englishspeaking Patient Care Navigator to work onsite in Cebu City. The prescreening interview will be conducted over the phone so please ensure your line is available.
**Start Date:** May 5 2025
**Work Setup:** Onsite
**Requirements:**
Collegelevel education or Associate Degree
Strong communication skills
At least 1 year of experience in a BPO environment for inbound/outbound calls
**Responsibilities:**
Answer inbound calls from injured workers and/or supervisors greet callers positively and professionally to provide exceptional customer service and promptly transfer calls requiring triage to the correct queue.
Adhere to standard operating procedures protocols algorithms and customer directives while collecting relevant information from injured workers or supervisors and offering the necessary information to the caller.
Input injured workers information into the Triage software application ensuring it accurately reflects the details of each inbound/outbound call.
Engage in clear and effective verbal communication with callers using appropriate questioning techniques and seeking clarification when necessary.
Understand and implement all clientspecific directives as they arise during the call process gathering or supplying information to injured workers and/or supervisors as instructed.
Employment Type
Full Time
