Server: Overlook Kitchen Bar Join a company that is passionate about creating exceptional experiences! AT Hospitality is looking for passionate individuals to join our dynamic team! Whether youre working at The Summit Hotel or Element Eatery youll be part of an organization dedicated to delivering exceptional experiences and prioritizing guest satisfaction with a commitment to detail. - The Summit Hotel is designed to engage enlighten and inspire guests. From thoughtprovoking works of art to chefcurated dining experiences The Summit promises a transformative journey from every day to extraordinary. As a premier destination for meetings events weddings and more The Summit offers elevated experiences that leave a lasting impression.
- Element Eatery is a vibrant hub of the Greater Cincinnati community featuring nine unique chefdriven restaurants under one roof. Were more than just a dining destination; were a gathering place where people come together to enjoy delicious food live music and community events. Our focus is on creating a welcoming atmosphere where everyone feels at home.
At AT Hospitality we are committed to creating a supportive and inclusive work environment where all associates are empowered to succeed. We are looking for individuals who are passionate about hospitality and excited to be part of a company that is making a difference in the community. Simply stated our mission is to delight our guests support our associates and serve as a model for our community. LOCATION: The Summit Hotel DEPARTMENT: Food & Beverage REPORTS TO: Food & Beverage Outlet Manager STATUS: Nonexempt Job Summary This Restaurant Server is for PM/DINNER SERVICE and is responsible for providing the highest quality of service to guests in an attentive courteous and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment. THIS POSITION PAYS $15.00/HOUR PLUS TIPS BENEFITS AVAILABLE ON THE 1ST DAY OF THE MONTH AFTER HIRE DATE FOR FULLTIME ASSOCIATES Job Qualifications Education & Experience: - High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Physical requirements: - Flexible and long hours sometimes required.
- Medium workExerting up to 50 pounds of force occasionally and/or 20 pounds of force frequently or constantly to lift carry push pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
General Requirements: - Must be able to effectively communicate both verbally and written with all level of associates and guests in an attentive friendly courteous and service oriented manner.
- Must be effective at listening to understanding and clarifying concerns raised by associates and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive friendly courteous and serviceoriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with AT Hospitality Standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag.
- Comply with AT Hospitality Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity identify problem areas and assist in implementing solutions.
- Must be effective in handling problems including anticipating preventing identifying and solving problems as necessary.
- Must be able to understand and apply complex information data etc. from various sources to meet appropriate objectives.
- Must be able to crosstrain in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all times.
Job Functions and Duties Fundamental Requirements: - Employees must at all times be attentive friendly helpful and courteous to all guests managers and fellow associates.
- Be familiar with the organization of the Restaurant(s) lounges and Room Service and know the function of each job position.
- Have a thorough knowledge of menus and current specials in applicable outlets.
- Service guests with all food and beverage requirements in an attentive courteous and efficient manner.
- Prebus all tables removing soiled dishes after each course.
- Be familiar with the operation of the P.O.S system.
- Perform cashiering functions by closing checks and preparing end of shift paperwork.
- Perform opening and closing procedures and sidework duties according to station rotation assignment and established checklist.
- Ensure that tables and side stands are kept stocked tidy and clean.
- Keep all beverages at least full (coffee tea soda water and lemonade).
- Breakdown trays of soiled dishes and linen in the dish room according to established standards.
- Answer the telephone according to standards.
- Consistently upsell food beverage and promotional items to guests.
- Be familiar with fire extinguishers locations and know how to use them.
- Receive and deliver food and beverage orders and collect payment.
- Ensure overall guest satisfaction.
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