Manager of Technical Support Engineering Vancouver
Manager of Technical Support Engineering Vancouver
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Job Description
About Glia
Our awardwinning technology powers conversations with customers for some of the worlds largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problemsolving creative thinking and relationship building are enhanced with technology... magical moments happen.
The role
Quick Quiz:
Are you energized by building highperforming technical teams from the ground up
Are you passionate about developing minds to solve complex technical challenges
Do you excel at creating teams that blend technical depth with customercentricity
This opportunity is more than just a management role its a chance to play a pivotal role in Glia Vancouver office. As Manager of our Vancouver Client Engineering team youll build and lead our largest technical support engineering team in the Americas. Youll ensure our enterprise customers success with Glias platform postimplementation by mastering both our technology and the art of technical problemsolving.
Youll have the unique opportunity to:
Develop a highperforming technical support engineering team
Create the processes and culture that encourage rapid skills growth and career advancement.
Drive technical excellence necessary to meet our clients most complex technical challenges
Make your mark on a fastgrowing global tech unicorn.
The salary range is CAD 90.000 CAD 130000 annually. Commensurate with experience and performance.
What youll do
- Build and lead a highperforming officebased technical support engineering team
- Establish a culture of technical excellence and continuous learning
- Drive successful resolution of complex platform and configuration challenges
- Create robust processes for investigating and resolving technical issues
- Partner with Professional Services for smooth postimplementation transitions
- Ensure platform stability and optimal performance for enterprise customers
- Foster strong relationships with customer technical teams
Requirements - 3 years of experience in leadership product/technology support teams
- 5 years of previous experience in technical support implementations engineering or other clientfacing technical roles
- Willingness to work from the Vancouver office 5 days a week
- Good knowledge of RESTful technology previous experience with APIs and the ability to understand and troubleshoot issues with cloud solutions
- Excellent reading listening and writing skills in EnglishA firm understanding of the technology stacks common to the Web ecosystem
- High competency in communicating complex issues to both technical and nontechnical audiences
- Ability to professionally and diplomatically address customer concerns and provide concise feedback
- Strong desire to deliver positive customer experiences by identifying their problems and guiding them through complex technical solutions
- Experience supporting onboarding new members and creating new processes
Bonus:
- Skilled in troubleshooting network connectivity issues with an understanding of TCP/UDP and basics of SSL/TLS.
- Understanding of WebRTC and other web technologies.
- Broad capabilities to troubleshoot serverside code (C# Java Ruby or PHP) and clientside code (JavaScript Android iOS).
- Domain of Spanish
Benefits
- Competitive salary
- Professional development support (trainings courses conferences books etc)
- Access to all the latest tools and equipment youll need
- Sports compensation reimbursement for therapy counseling sessions
- Team events: annual employee awards internal hackathons and a dozen cool events from cooking to the Glia olympic games :
- Diversity: 25 countries represented
*Glia is an equalopportunity employer. Glia does not discriminate against any employee or applicant because of race creed color religion gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition (including breastfeeding) or any other basis protected by law.
The Glia Talent Acquisition team is using only mailboxes for coordinating interviews providing updates and sending documents. Our hiring process involves an introduction and practical and team interviews followed by a decision and offer. For more information visit our Recruitment Privacy Notice page or contact our talent team via
*Want to know more about working at Glia Check our Glias Career FAQs
Required Experience:
Manager
Employment Type
Full Time
