Customer Care Agent
Customer Care Agent
Posted on :
21-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
About doola
doola is a dynamic company committed to simplifying the complexities of business formation payment setup compliance taxes and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease allowing them to focus on what truly matters building and growing their ventures.
About the Role
Were looking for a proactive and reliable Customer Care Agent to join our growing team. In this role youll be the front line of communication with our customers delivering fast helpful and empathetic support. The ideal candidate has experience working in a customer support role thrives in a fastpaced environment and is comfortable navigating ambiguity while staying focused on delivering results.
Key responsibilities
- Provide realtime support to customers via email and phone
- Manage and resolve customer inquiries in a timely friendly and professional manner
- Maintain accurate records of customer interactions and followups
- Escalate complex issues appropriately while keeping the customer informed
- Meet response time resolution and customer satisfaction KPIs
- Take initiative to improve internal processes and customer experiences
- Stay uptodate on product updates policies and procedures
Skills and qualifications
- 2 year of experience in a customer service role (chat or phone support preferred)
- Strong written and verbal communication skills
- Ability to stay organized and meet deadlines in a dynamic often ambiguous environment
- Comfortable handling multiple conversations or tasks simultaneously
- Excellent problemsolving skills and attention to detail
- Selfstarter with a strong sense of ownership and followthrough
Bonus qualifications
- Experience working with HubSpot Intercom or other help desk software
- Startup or highgrowth environment experience
Why join us
Opportunity to work with a dynamic and innovative company at the forefront of the industry.
Collaborative and supportive team environment with opportunities for growth and development.
Competitive compensation package with insane opportunity for growth.
Our values and nonvalues
Establishing team values is critical. We believe its equally essential to identify team nonvalues. Were stronger in driving our mission home with both values and nonvalues taken into account. Note: Our goal in sharing these up front and transparently is to be as straightforward with people as possible. Our goal is not to be combative in our language; its to be straightforward.
Action Item: If you read these values and nonvalues and get more fired up about working at doola lets talk: you are passionate about helping businesses succeed and thrive and you possess the skills and experience outlined above we want to hear from you. Join us at doola and be part of a team dedicated to simplifying the path to business success.
doola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
