Supervisor ED Social Work 40 Hours Nights

POSITION SUMMARY:

Provides direct supervision for Emergency Department (ED) Social Workers within the Care Management department. Responsible for orienting scheduling supervising and conducting performance appraisals for all ED social work staff. Ensures adequate shift coverage facilitates daily huddles to assign cases and priorities and provides clinical guidance and professional development. Assists with the coordination and oversight of departmental projects and programs including the BNI Program Critical Incident Debriefing Program Intern Program Clothing Bank Bereavement Program and Social Work Continuing Education Program. Employs clinical social work techniques and theory to consult assess and intervene with highrisk patients and their families addressing and mitigating emotional and social challenges to support patientcentered care.

Position: Supervisor

Department: ED Social Work

SCHEDULE: 40 Hours (Nights)

Monday Friday 11pm 7:30am

ESSENTIAL RESPONSIBILITIES / DUTIES:

Managerial Duties

• Assist with onboarding orientation and performance evaluations to build a motivated and competent social work team.

• Oversee daily shift operations ensuring adequate social work coverage and facilitating daily huddles to assign cases and establish priorities.

• Supervise staff through training delegation mentorship and performance feedback.

• Provide clinical guidance and professional development opportunities for team growth.

• Foster a collaborative and supportive work environment to promote staff wellbeing and professional advancement.

• Contribute to departmental projects and programs including BNI Program MVPP Critical Incident Debriefing Intern Program Clothing Bank Bereavement SW Continuing Education and quality improvement efforts.

Clinical Duties

• Provide oversight and consultation for crisis interventions and complex patient and family needs.

• Oversee psychosocial assessments safety planning bereavement support and resource referrals.

• Deliver traumainformed crisis intervention and respond to highrisk or complex cases including DCF involvement.

• Ensure timely documentation and compliance with hospital policies for all patient interactions.

• Lead during largescale emergencies (e.g. mass casualty incidents) and provide expert guidance on ethical concerns and patientcentered care.

Direct Patient Care Duties

• Conduct psychosocial assessments identify emotional and social challenges and formulate care plans.

• Address abuse/neglect concerns and ensure timely legal compliance and consultations.

• Provide psychosocial support to patients and families to improve functioning and emotional wellbeing.

• Collaborate with the healthcare team to address patients needs.

• Ensure all documentation adheres to hospital policies and patient confidentiality.

Administrative and General Duties

• Facilitate monthly staff meetings and ensure effective communication on departmental updates and policies.

• Review and contribute to departmental reports data analysis and quality assurance initiatives.

• Maintain compliance with regulatory and hospital standards infection control and safety protocols.

• Supervise MSW students and support graduate and undergraduate training programs.

• Represent the department within the hospital and the broader community.

• Maintain professional competency and licensure through continuing education and training.

• Identify areas for operational improvement and recommend solutions.

Collaboration & Communication

• Represent Social Work at ED meetings and hospital committees advocating for social work perspectives.

• Serve as a liaison with interdisciplinary teams to ensure coordinated holistic patient care.

• Build positive relationships with internal departments and hospital leadership to streamline processes and share updates.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

• Masters Degree in Social Work Required

CERTIFICATES LICENSES REGISTRATIONS REQUIRED:

• Licensed Certified Social Worker or Licensed Independent Clinical Social Worker Required

EXPERIENCE:

• Minimum of 5 years of postMSW experience with at least 2 years in a supervisory role and significant experience in an Emergency Department or other highacuity fastpaced healthcare settings.

• Experience working in a Level 1 Trauma Center strongly preferred.

• Previous experience with children and families child protection and child welfare; Elder Protective Services and Protective Services for Adults with disabilities required.

• Crisis intervention experience is required including assessing deescalating and stabilizing crises while coordinating safety plans and resources to support patients families and staff in highstress situations.

• Previous experience with vulnerable populations including persons with disabilities elders persons with substance use disorders homeless/unhoused individuals new migrants victims of violence and those with mental health challenges is preferred.

• Requires a level of knowledge of Social Work processes and community resources and agencies in relation to health illness and disability generally acquired through two to three years of onthejob training.

KNOWLEDGE SKILLS & ABILITIES (KSA):

• Comprehensive understanding of clinical social work principles ethics and best practices particularly in highacuity settings such as the emergency department.

• Knowledge of traumainformed care principles and their application in a healthcare setting.

• Knowledge of healthcare policies discharge planning and social determinants of health especially as they impact marginalized communities.

• Knowledge of relevant state and federal regulations affecting social work practice including privacy laws (e.g. HIPAA) and mandated reporting requirements.

• Familiarity with the unique needs of urban underserved populations including housing instability food insecurity and immigrationrelated challenges.

• Cultural sensitivity and competence to work effectively with diverse racial and ethnic populations; bicultural and bilingual abilities are a plus.

• Advanced interpersonal skills to interact effectively with healthcare professionals (e.g. providers nurses) develop and maintain therapeutic relationships with patients and families and supervise graduate students.

• Skilled at managing interpersonal conflicts among staff patients and families while promoting a positive work environment.

• Strong teamwork skills to collaborate within an interdisciplinary team.

• Strong analytical and decisionmaking skills to address complex cases and operational challenges effectively.

• Capacity to pivot and adapt priorities based on fluctuating patient volumes and departmental needs.

• Competence in tracking team performance metrics managing workload distribution and identifying areas for improvement.

• Ability to manage multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.

• Skill in maintaining thorough timely and accurate documentation in electronic health record systems.

• Excellent English communication skills (oral and written) with the ability to summarize and convey moderately complex information clearly. Bilingual or multilingual skills appropriate to the patient population are an asset.

• Comfort in a fastpaced and dynamic work environment with a sense of humor valued.

• Proficiency with standard computer applications such as MS Word Excel Outlook and web browsers.

Equal Opportunity Employer/Disabled/Veterans