Program Specialist Technician III DORADivision of Professions and Occupations Hybrid
Program Specialist Technician III DORADivision of Professions and Occupations Hybrid
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Job Description
Department Information
Hybrid Workplace Arrangement:
Although this position will be designated under the departments hybrid workplace program it will still be required to report to the department office on a scheduled basis and at the discretion of the supervisor based on business needs.
This announcement may be used to fill multiple vacancies.
The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.
Consumer protection is our mission.
DORA values and promotes diversity supporting a workplace that is inclusive of people from different backgrounds and experiences; creating an environment that is reflective of our communities; promoting positive relationships; and putting forth unique perspectives to fulfill our mission.
Employersponsored RTD EcoPass with offices located at Civic Center Plaza above the RTD Civic Center station and just a few blocks from RTD light rail.
Extensive worklife programs such as flexible schedules training and professional development opportunities on a wide variety of subjects and more!
Employee wellness programs including the Colorado State Employee Assistance Program (CSEAP) which provides free confidential counseling services.
Biketowork programs including access to storage lockers and bike racks.
Flexible retirement benefits including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan plus optional 401K and 457 plans.
Medical and Dental Health Insurance for employees and optional coverage for their dependents.
Life Insurance for employees and optional coverage for their dependents.
Paid Time Off including 11 paid holidays.
Short and longterm disability coverage.
Tuition assistance program.
Check out our excellentbenefitspackage!Description of Job
The Division of Professions and Occupations (DPO) protects consumers in the state of Colorado through licensing and regulatory enforcement for approximately 50 professions occupations and businesses and the corollary regulatory environment. The Mental Health Boards/DPO Programs Area work unit is reflective of organizational changes made to ensure effectiveness efficiency and consistency in Board and Program processes and elegance in the contributions of the Division of Professions and Occupations to the regulatory environment in our state.
The Mental Health Boards/DPO Programs Area exists to provide support to the Colorado Board of Marriage and Family Therapist Examiners Board of Addiction Counselor Examiners Board of Licensed Professional Counselor Examiners Board of Psychologist Examiners Board of Social Work Examiners and Board of Unlicensed Psychotherapists (Board) in fulfilling statutory mandates in the licensure and regulation of marriage and family therapists addiction counselors professional counselors psychologists social workers and unlicensed psychotherapists for the protection of the public health safety and welfare of the people of Colorado.
The Mental Health Boards/DPO Programs Area is responsible for all activities related to the Board and Program for licensure compliance and discipline for the professions; processing of complaints and licensure applications requiring review by the Boards; corresponding with the public licensees and applicants pursuing licensure or registration professional associations other regulatory bodies and other interested parties on the Department of Regulatory Agencies (DORA) the Boards services statutes policies and regulations provided by the Boards and Programs Division and DORA; and updating national databases of disciplinary actions including the National Practitioner Data Bank and other national regulatory databases.
Position: SJK 9803
The Program specialist position is a technical position that oversees and monitors daily operations of the work unit including preparation of information for Board/director review carrying out Board/director guidance through followup actions and other duties that impact the efficiency of processes within the work unit. The position evaluates and processes technical data and information for the Board/Program such as national database reports and reporting public disclosures and coordination with regulatory agencies in other states. The position is responsible for application review and processing; reviewing new complaints received and determining jurisdiction if allegations against the practitioner if proven would violate the practice act; complaint/response processing; recording all disciplinary actions and notifying other agencies as required; processing Board/Director Orders; and verbal and written communication with the public licensees/registrants advisory committee and Board members and Division staff including the Offices of Licensing Investigation and Inspections the Expedited Settlement Program and the Office of the Attorney General.
Duties include but are not limited to:
- Composing detailed correspondence regarding application deficiencies general program information including educational and informational support guidance compliance monitoring requirements and program disciplinary actions;
- Assisting with planning and scheduling of Board/advisory committee meetings ensuring legally sufficient posting of the meetings working with centralized staff to ensure it is posted correctly on the DORA website;
- Writing and preparing timely a detailed agenda creating agenda packets minutes public notices for Board and advisory committee meetings;
- Preparing all per diem and travel expenses for Board members and working with fiscal operations to process those requests;
- Providing administrative support for meetings including meeting setup breakdown and provision of AV and technical support and keeping of meeting minutes; supporting the virtual meeting platform ensuring compliance with opening meetings law and exceptions to open meetings law including executive session and statutorily closed meetings;
- Creating technical reports and summaries on special projects or Board/advisory committee issues for the program director through researching historical data gathering information analyzing data and identifying problem areas and trends;
- Evaluating processing and managing technical data related to the management of nonstandard complex complaints including drafting of tailored 30day letters and coordinating with other state regulatory agencies interstate compacts national databanks and or professional liability insurers to obtain data for complex enforcement or licensing cases;
- Assisting as requested with processing of the post Board/Director decisions involving licensees/registrants or unlicensed/unregistered persons under the Boards/Directors authority;
- Assisting in the researching of continuing education courses and acting as a technical resource to/for licensees; AND
- Assisting in planning developing and implementing needed training for board members licensees or other team members as necessary.
Minimum Qualifications Substitutions Conditions of Employment & Appeal Rights
MINIMUM QUALIFICATIONS (MQs):
There are two ways to qualify for this position: 1 Experience OR 2 A Combination of Education and Experience
Option 1: Experience
- Three 3 years of relevant fulltime highlevel technical* work in an administrative support customer support or a clerical position which must include the following functions:
- Experience processing applications and/or analyzing documents for completeness correctness and/or compliance with laws rules policies and procedures;
- Experience managing a large volume of work while maintaining deadlines;
- Experience utilizing databases including performing data entry;
- Customer service experience including managing a high volume of competing requests deescalating situations and responding to difficult customers with tact and diplomacy;
- Troubleshooting and/or resolving technical customer requests including researching potential issues identifying database issues and/or resolving issues to ensure proper functionality and/or access to a benefit resource system or database for customers.
Option 2: A Combination of Education AND Experience
- Associates Degree and Experience:Graduation from an accredited college or university with an associates degree in business business administration communications healthcare administration public health public administration or a field of study related to the work assignment; AND
- One 1 year of relevant fulltime highlevel technical* work in an administrative support customer support or a clerical position which must include the following functions:
- Experience processing applications and/or analyzing documents for completeness correctness and/or compliance with laws rules policies and procedures;
- Experience managing a large volume of work while maintaining deadlines;
- Experience utilizing databases including performing data entry;
- Customer service experience including managing a high volume of competing requests deescalating situations and responding to difficult customers with tact and diplomacy;
- Troubleshooting and/or resolving technical customer requests including researching potential issues identifying database issues and/or resolving issues to ensure proper functionality and/or access to a benefit resource system or database for customers.
OR
- College university or noncorrespondence business school coursework from an accredited institution in business business administration communications healthcare administration public health public administration or a field of study related to the work assignment may substitute for the experience on a yearforyear basis (up to three 3 years).A copy of your transcript verifying the required credits must be received by the application deadline in order to be considered.
Document this experience in your application IN DETAIL as your experience will not be inferred or assumed. Parttime experience will be prorated.
SUBSTITUTIONS:
- Partial credit toward the degree requirement will be given for completed college/university coursework that did not result in a degree. A masters or doctorate degree from an accredited college or university in a field of study related to the work assignment will substitute for the bachelors degree requirement.
*Technical work is skilled work in the practical application of specialized techniques procedures practices or methods in order to accomplish tasks. This work involves amongst other duties assisting an administrator or other professional by applying knowledge of and/or interpreting principles rules regulations policies precedents other guidelines and objectives specific to a program or professional subject area to resolve problems answer questions and provide information and/or advise others on technical program issues or matters.
**Professional work involves exercising discretion analytical skill judgment and personal accountability and responsibility for creating developing integrating applying and sharing an organized body of knowledge that characteristically is: uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelors or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore extend and use additional discoveries interpretations and application and to improve data materials equipment applications and methods.
Preferred Qualifications:
- Demonstrated professional** experience working in a State government agency public sector or law firm supporting highlevel leaders;
- Demonstrated professional** experience in a state government position utilizing databases including compiling updating troubleshooting analyzing and tracking data;
- Demonstrated professional** experience working in accordance with detailed policies and procedures to ensure compliance;
- Demonstrated professional** experience with process improvements including identifying and implementing changes to existing processes and/or making recommendations to correct inefficiencies;
- Demonstrated professional** experience researching analyzing and/or auditing procedures and/or documents to identify gaps and provide recommendations;
- Demonstrated professional** experience with case management either working with an applicationrelated process or a complaintdriven process;
- Demonstrated professional** experience working with boards and/or commissions;
- Demonstrated knowledge of and experience working with professional and occupational licensure policies and statutes;
- Demonstrated professional** experience educating customers/consumers including providing them with accurate thorough and easily understandable information regarding their potential avenues for action and/or recourse.
Required Competencies: The following knowledge skills abilities and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):
- Demonstrated written communication skills including the ability to convey information to various stakeholders in a clear accurate and concise written manner;
- Demonstrated verbal communication skills including the ability to effectively convey information to audiences in a concise manner;
- Demonstrated attention to detail;
- Demonstrated critical thinking and analytical skills including having the ability to evaluate information in order to apply knowledge and to decide on the most appropriate course of action;
- Sound judgment and the confidence to make decisions on a routine basis;
- Organizational skills including planning prioritization and time management in order to meet deadlines;
- Creativity and flexibility including the ability to multitask manage various workloads and adapt to shifting priorities in a fastpaced work environment;
- Demonstrated ability to understand and abide by workplace principles practices and behaviors as internally identified and defined by the division and department;
- Demonstrated ability to read understand interpret apply and explain laws rules policies and procedures;
- Interpersonal skills including the ability to collaborate and maintain relationships with internal and external stakeholders;
- Demonstrated ability to accept direction take feedback and implement guidance;
- Customer service skills including the ability to diplomatically interact with difficult customers and deescalate;
- Ability to travel independently including work in the office as required by business needs and scheduled by the supervisor;
- Integrity and high ethical standards;
- Ability to maintain confidential controversial or sensitive information;
- Selfmotivated accountable reliable including attendance;
- Selfstarter including the ability to work independently learn new processes utilize own knowledge and that of supervisor and complete work with minimal supervision;
- Demonstrated professional demeanor;
- Proficiency in the use of PC software applications including Microsoft Office (Access Word Excel etc. and Google Suite (Docs Sheets Slides Calendar etc).
Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration.
- The successful passing of a reference check and/or if required a background check.
- A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance a review of the personnel file a review of the performance record a review of jobrelated public information etc.
- The type of background check depends on the job duties of the position and can include a review of any criminal record credit report and/or driving record.
- Ability to travel independently including work in the office as required by business need and scheduled by the supervisor.
- Effective September 20 2021 employees will be required to attest to and verify whether or not they are fully vaccinated for COVID19. Employees who have not been fully vaccinated may be required to submit to serial testing in the future. Upon hire new employees will have three 3 business days to provide attestation to their status with proof of vaccination. Vaccinated employees must provide proof of vaccination.
- Note: Fully Vaccinated means two 2 weeks after a second dose in a twodose series of the COVID19 vaccine such as the Pfizer or Moderna vaccine or two 2 weeks after the singledose vaccine such as Johnson & Johnsons Janssen vaccine as defined by the most recent State of Colorados Public Health Order and current guidance issued by the Colorado Department of Public Health & Environment.
- Note: Fully Vaccinated means two 2 weeks after a second dose in a twodose series of the COVID19 vaccine such as the Pfizer or Moderna vaccine or two 2 weeks after the singledose vaccine such as Johnson & Johnsons Janssen vaccine as defined by the most recent State of Colorados Public Health Order and current guidance issued by the Colorado Department of Public Health & Environment.
- Three 3 years of relevant fulltime highlevel technical* work in an administrative support customer support or a clerical position which must include the following functions:
Supplemental Information
PLEASE READ Required Application Materials
Interested individuals must submit the following online:
1.A completed State of Colorado Application(login to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications including incomplete work history sections or see rsum see attachment or see addendum statements will not be accepted in lieu of a completed application form.
2.A current email addresson your application as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from and @ addresses and check your email often. Note: The department cannot guarantee the successful delivery of email including incorrect filtering into junk mail folders.
3.A detailed cover letter explaining how you meet the required competencies and how your accomplishments qualifications skills areas of expertise personal characteristics etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.
Comparative Analysis Process: Structured Application Review
Part of if not the entire comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore it is paramount that in the experience portion of your application and cover letter you describe the extent to which you possess the education experience and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.
Veterans Preference: Candidates who wish to assert Veterans Preference should attach a copy of their DD214 to their application. Failure to do so will result in being denied Veterans Preference.
PLEASE NOTE: Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information failure to follow instructions and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.
The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.
ADAAA Accommodations: DORA is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any preemployment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAAA Coordinator at.
While a salary range is posted for this position an eventual salary offer is determined by a comprehensive salary analysis which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.
Check out our excellentbenefitspackage!
Appeal Rights:
If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form signed by you or your representative. This form must be delivered to the State Personnel Board by email US Mail faxed or handdelivered within ten 10 calendar days from your receipt of notice or acknowledgment of the departments action.
For more information about the appeals process the official appeal form and how to deliver it to the State Personnel Board go to or refer to 4 Colorado Code of Regulations (CCR) 8011 State Personnel Board Rules and Personnel Directors Administrative Procedures Chapter 8 Resolution of Appeals and Disputes at under Rules.
Required Experience:
IC
Employment Type
Full-Time
