Student Care Case Manager

PLNU is a Christian liberal arts university in the evangelical Wesleyan tradition offering quality undergraduate graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged character is modeled and formed and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of Gods kingdom. We therefore encourage applications from culturally diverse candidates.

Job Summary:

Reporting to the Dean of Student Care & Counseling the Student Care Case Manager serves a key role in fostering a safe caring environment at PLNU.


Anchored in PLNUs commitment to a thriving student experience/model the Student Care Case Manager supports students in their successful navigation and connection to campus resources. Specifically the Case Manager is responsible for fostering student wellbeing through the creation of datadriven holistic and teambased Care Plans to support individual students throughout the PLNU undergraduate community. The Case Manager will serve as a primary contact for identifying students who need support (including mentalhealth issues relationship conflicts social adjustment academic challenges family concerns Title IX measures and more).

Salary:
Pay Range: $30.00 $32.00 per hour
Anticipated Schedule: 16 hours per week 44 weeks per year

Job Status:

Part time

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Job Description:

The Case Manager works closely with key campus partners to support coordinated care and advocacy for students facing obstacles in their lives. The Case Manager triages issues provides referrals coordinates and communicates with partners ensures followup and maintains thorough accurate and timely records. Additionally the Case Manager elevates concerns to the Student Care Team Title IX Student Conduct Educational Access Center Academic Advisors Residential Life and other campus partners as appropriate.

Duties and Responsibilities

• Student advocacy

• Serve as a primary point of contact for students who need support including mental health issues relationship conflicts social adjustment food insecurity financial needs academic challenges and family concerns among others.

• Triage issues; support students through mentoring and referral to resources; coordinate and communicate with partners; ensure followup; and maintain thorough accurate and timely documentation.

• Assist in creating a datadriven teambased casemanagement plan to support individual students.

• Maintain thorough accurate and timely records within approved university software/systems (i.e. Advocate and Workday)

• Work closely with Dean of Student Care & Counseling Student Care Team Bias Incident Response Team Academic Affairs and Title IX to coordinate care and elevate issues and concerns as needed.

• Develop and maintain robust community partnerships for treatment referrals community resources support programs etc.

• Maintain current knowledge of student security and privacy requirements including FERPA (Family Educational Rights and Privacy Act).

• Occasional evenings and weekends may be required for crisis response.

• Other duties as assigned.

• Periodically this position may be asked to lead or contribute to either ad hoc or ongoing division/campus projects outside the scope of their daytoday activities.

Job Requirements

Minimum Qualifications

• Bachelors degree in social work counseling psychology or related field or the equivalent combination of education and experience/training required. Masters degree in psychology social work counseling or related field preferred.

• Demonstrated deep commitment to inclusive and diverse practices that recognize intersectionality and multiple identities in support of student wellbeing and development.

• Experience advising coaching and/or providing advocacy for students in a higher education environment.

• Skills in judgment and decisionmaking problem solving identifying measures of system performance and the actions to improve performance.

• Demonstrated experience in problemsolving decision making conflict resolution negotiation counseling referral techniques and confidentiality.

• Candidates should be team oriented and demonstrate adaptability initiative and the ability to respond effectively to crises.

• Excellent written oral and interpersonal communication skills.

• Strong organizational skills with ability to handle several projects simultaneously.

• 13 years of professional experience in higher education social work or other related field.

• Demonstrated commitment to diversity and antiracist practices.

• Direct experience providing advocacy and support for underrepresented students in a higher education setting.

• Evidence of Christian commitment and active church involvement. In addition staff agree to live in agreement with PLNUs Community Life Covenant.

• The job offer is contingent on the successful completion of a background check. PLNU will consider qualified applicants including those with criminal histories in a manner consistent with state and local Fair Chance laws.

Preferred Qualifications

• Crisis management experience preferred.

• Title IX experience/training preferred.

Physical Requirements:

• Work is primarily sedentary and may require sitting for extended periods of time.

• Use of computer equipment: computer keyboard mouse and monitor.

• Vision to read documents email and other correspondence and reports on paper and computer monitor.

• Ability to communicate effectively with others in person and by phone.

• Will also stand stoop push pull and lift up to 10 lbs throughout the day.

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At PLNU we believe in pursuing calling together. Deep and meaningful relationships between students faculty and staff is vital in nurturing our shared community and expressing Gods love. We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal spiritual and professional potential.

Point Loma Nazarene University does not discriminate on the basis of race color national origin sex age disability or status as a veteran in any of its policies practices or procedures.