Receptionist
Receptionist
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Job Description
ABOUT US
University Arms consists of 192 designled bedrooms complemented by Parkers Tavern a highend quintessentially British Restaurant and Bar Library and a stunning Ballroom. Set in the heart of Cambridge University Arms is the go to destination alluring visitors with the promise of a sense of modern luxury.
WHAT WILL YOU BE DOING
As Receptionist you will be responsible for providing a friendly helpful and exceptional level of service to all our guests ensuring they are treated as individuals and will want to return. You will seek out every opportunity to create lasting memories.
DUTIES
- Serve as a key point of contact for guests andanswer any questions or concerns ensuring all our guests receive the highest levels of service throughout their stay in every guest interaction.
- You will handle phone calls guests checking in/out all guest requests and reservations prepare invoices take payments from our guests do endofshift duties and prepare for the next shift.
- Be fully conversant with the facilities services and special promotions offered by the hotel and pass this information on to the guest whenever possible to maximise hotel sales and revenue.
- Coordinate with other departments such as housekeeping and maintenance to ensure that guests requests are met promptly.
- Assisting the Guest Relations Team handling luggage providing information and booking services as requested
- Having a thorough knowledge of the local area.
- Seeking opportunities to create memories for our guests.
- Support newer Team Members in their training to ensure they understand our service standards.
- Managing guest preferences and updating profiles accordingly.
- Handle guest complaints and provide timely resolutions ensuring that guests are fully satisfied with the outcomes we focus on the solution not the complaint!
- Ensure the front desk is covered at all times neat and tidy and stocked with all necessary equipment and supplies.
- Responsible for ensuring the accuracy of guest billing financial transactions and the reception float.
- We believe in flexibility and multiskilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests.
WHAT ARE WE LOOKING FOR IN YOU
- Its all about attitude for us someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who youd want to stop and chat to.
- Previous hotel (or similar) experience is great but its not a musthave for us if youre eager to learn we can teach you what you need to know.
- Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.
- Excellent communication skills both spoken and written.
- Youre not precious. We leave our egos at the door and help get stuff done.
- You want to be part of a team that works hard supports each other and has fun along the way.
- Flexibility to work different shifts including weekends and bank holidays.
- Knowledge of OPERA PMS (preferred).
THE PERKS
As well as the opportunity to work with a fantastic team in an exceptional property the position comes with:
- Competitive salary
- Free meals on duty
- Uniform
- Team Member Incentives
- Team Member Parties
- Room and F&B discounts across the Marriott portfolio
- Refer a friend who do you know who could be interested in a new role When they are placed you could earn up to 400 for referring them!
RIGHT TO WORK:
In line with the requirements of UK immigration legislation all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.
Employment Type
Part-Time
