Field Auto Adjuster Freehold NJ

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At Allstate great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts air bags and graduated driving laws to being an industry leader in pricing sophistication telematics and more recently device and identity protection.



Job Description

A day in the life of the Field Auto Damage Adjuster and what it takes to do the job!

As a Field Auto Adjuster you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes repair shops or tow yards. Your job will involve a variety of customer/shop interactions including facetoface virtual and written communication as you assess and finalize estimates. With a diverse range of workstreams including repairable estimates total loss assessments and virtual inspections you will enjoy a dynamic and engaging work environment.

You must live in or near Freehold NJ and be willing to travel and work claims in Freehold to be eligible for this role.

Company Car: Based on our Company Car Guidelines this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work. Under limited supervision the Consultant II is responsible for investigating negotiating and settling complex property damage and liability insurance claims. The individual travels to the loss site to conduct a thorough analysis.



Youll wear a few hats to fill a few roles throughout your day that all require a level of experience.

The Customer Service Expert youll live into Allstates Claims Culture by caring empowering and restoring and you will accomplish that by being compassionate clear and a committed partner in each Casualty claim. You lead with empathy always.



The Investigator youll confidently and independently investigate casualty (and applicable LOB (line of business) claims by performing detailed reviews of damage and interpreting policies to determine coverage.



The Effective Communicator youll use phone emails and sometimes even video chat with customers to help them through a fast fair and easy claims process. Youll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.



The Negotiator You will evaluate and negotiate claims settlements with customers vendors third party carriers and claimants in accordance with all legal and business standard methodologies. With negotiations you will incorporate tactics in handling challenging and complex situations.



The Problem Solveryoull utilize multiple tools to get the job done in a fastpaced environment including estimate tools job aids and additional settlement platforms all while using your sharp critical thinking skills.



The Recorder youll protect the company financially by executing policies along policy agreements and you keep a clear record of your work in a claims system that you will be trained on. Youll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Preferred Qualifications:

You have 18 months experience in auto Collision estimating using CCC or Mitchell.

Proficient written and verbal communication skills to effectively interact with customers.

Strong attention to detail and ability to write precise and comprehensive estimates.

Comfortable with utilizing technology and various platforms for claims processing.

Excellent time management and organizational skills to manage multiple assignments effectively.

Valid drivers license and willingness to travel as part of the job requirements.

Notice of Licensing Requirement:

As a condition of employment your office/area may require you to obtain an adjuster and/or an appraiser license. If applicable you will be required to secure license(s) within 60 days of hire.

If required the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign On Bonus:

This is not an entry level position. Candidates must have experience writing auto collision estimates using auto estimating programs such as: CCC One Audatex or Mitchell



You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License Designated Home State (DHS) Florida or Texas License and/or applicable Appraiser License.

**Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this signon bonus.**

Allstate Benefits:

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off healthcare retirement and more. That is why as an Allstater youll enjoy a Total Rewards package that includes:

Competitive pay with needed support for continuous development and career advancement.

Flexibility in scheduling and a time off policy that helps support your work/life balance.

Initial and ongoing training to get you proficient in your new role

Comprehensive benefits like a 401K/pension education reimbursement and programs to help you balance work with the rest of your life.
Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular predictable attendance is an essential function of this job.

Please note you may be required to attend 1week of training that will take place in Wheeling IL.

for Puerto Rico California Alaska and Hawaii residents.

Skills

Auto Estimating Auto Insurance Claims CCC ONE Claims Processing Communication Empathy Insurance Claims Negotiation Oral Communications Time Management Written Communication



Compensation

Compensation offered for this role is $55500..00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.