Health and Wellness Manager - Transitional Age Youth TAY - Starts June 2025
Health and Wellness Manager - Transitional Age Youth TAY - Starts June 2025
Posted on :
21-04-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-04-2025
Job Description
About GLIDE:
GLIDE is a nationally recognized center for social justice dedicated to fighting systemic injustices creating pathways out of poverty and crisis and transforming its integrated comprehensive services advocacy initiatives and inclusive community GLIDE empowers individuals families and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of societys most pressing issues including poverty housing and homelessness and racial and social justice. GLIDEs mission is to create a radically inclusive just and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.
SUMMARY
GLIDE is launching the brandnew TransitionalAge Youth (TAY) Health and Wellness Center (TAY HWC) set to open its doors on June 1st (projected). As the TAY HWC Manager youll play a key role in building and leading this 24/7 dropin center from the ground up creating a safe welcoming space for transitionalaged youth (ages 1827 in San Francisco who are experiencing homelessness or instability. Located at 888 Post Street the center will provide essential services respite and pathways to longterm wellbeing across key life domains including housing healthcare employment and communitybuilding.
This is an exciting opportunity to shape a brandnew program and establish core operational priorities service delivery strategies and partnerships that will make a lasting impact. Youll oversee daily operations ensuring the center runs smoothly safely and in alignment with program goals organizational policies and funding requirements. Youll also work closely with city agencies community partners and internal teams to build a strong foundation for success.
As a member of the Program Leadership Team youll help drive innovation mobilize resources and create a collaborative highimpact environment that supports San Franciscos most vulnerable youth.
Please note this role is expected to start in June 2025 as we finalize the centers construction.
The Center Director must be able to periodically work nontraditional hours (early evenings holidays and weekends).
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Oversee the daily operations of the TAY HWC including maintaining an accessible safe and welcoming site 24/7. This involves program development and planning implementation of program components building operations and maintenance oversight client and community monitoring and all activities occurring in and around the site.
- Supervise Center operations staff (e.g. receptionist ambassadors safety monitors janitorial) to manage processes and systems for community access 24/7. This includes:
- Client orientation to program requirements rules and regulations
- Accurate and timely distribution of program information and updates
- Client signin process
- Assisting with client referrals and connections to services
- Facilitating access to essential services and goods (e.g. appointment system line management distribution of goods access to lockers showers snacks etc.
- Develop and maintain the Centers supply program by managing vendor/partner communication routine inventories supply lists purchasing communications and invoice reconciliation to prevent fraud waste and misuse.
- Ensure confidentiality and data privacy standards are met or exceeded by Center staff partners volunteers interns and clients.
- Oversee the timely and accurate collection of program data by operations staff. Regularly review program data with the Program Director and CRED to inform program client and service flow needs. Provide adhoc data as requested for funder activities invoicing contract reporting internal communication etc.
- Train and support staff on client inquiries grievances and incidents procedures in accordance with the Centers rules and regulations and applicable City policies (e.g. Shelter Monitoring Grievance Process). Ensure that safety concerns affecting the Center and surrounding community are addressed in a professional appropriate and timely manner.
- Develop maintain and audit safety housekeeping and janitorial schedules and procedures to maintain internal and external site safety and cleanliness in accordance with Center standards and applicable City policies (e.g. Good Neighbor Policy).
- Regularly document notify and debrief the Program Director Chief Program Officer and Operations Units on emerging workflow problems or exceptions to policy that could impact program flow and security. Assist with documenting changes for the Centers Standard Operating Manual and retraining staff on revised or new rules and procedures.
- Collaborate with the Program Director to submit all expenses according to organizational rules and regulations monitor budget spending and maximize budget resources.
- Collaborate with Fund Development to coordinate and provide informed tours of the Center.
- Collaborate with the Volunteer Office to recruit welcome onboard orient and develop a robust volunteer workforce to support the daily activities of the Center.
- Work collaboratively with a multidisciplinary programs management team to deliver comprehensive integrated and cohesive services for clients using harm reduction and culturally responsive approaches. Attend program management contract monitoring project meetings and other professional development opportunities as required and directed by the Program Director.
MINIMUM QUALIFICATIONS
- Bachelors degree in social work or a related field.
- Ability to fluently speak another significant San Francisco language in addition to English is a plus (e.g. Cantonese Spanish Tagalog Russian).
- 3 years of experience in program management and administration staff supervision and operations oversight in a communitybased social services agency.
- 5 years of experience working directly with atrisk and highneed individuals from disenfranchised communities including outreach case management counseling etc. Experience working with TAY and/or in shelters dropin/crisis centers requiring significant operations oversight is a plus.
- Knowledge of current theories and best practices related to social work (e.g. harm reduction stages of change and traumainformed care).
- Ability to supervise lead and manage a midsized team.
- Strong people management skills and experience in providing structure and coaching support to a diverse large and 24/7 staff for success (including intervening in and documenting problematic/harmful behaviors).
- Ability to prioritize tasks balance multiple assignments meet deadlines and thrive in a complex environment with multiple changing priorities.
- Ability to help develop update and maintain the Centers Standard Operating Procedures funder reporting and other critical business communications and documentation.
- Understanding of adherence to and application of basic ethics values and principles of social work; this includes case management regulatory practices. Ability to model teach and coach staff on a culturally responsive traumainformed and compassionate approach to client services.
- Strong conflict resolution skills and the ability to respond to challenging or difficult clients (e.g. angry loud intoxicated clients) in a skilled manner and deescalate volatile situations.
- Commitment to the mission values and philosophy of GLIDE.
OTHER CONSIDERATIONS
- Must be able to obtain First Aid/CPR certification within the first 3 months of employment.
- Must be able to obtain Crisis Prevention/DeEscalation Certification within the first 3 months of employment.
- Proficient in the use of a computer specifically MS Office suite (Word Excel Outlook PowerPoint).
- Experience with database management. Salesforce is a plus but not required.
$75000 $85000 a year
At GLIDE we ensure competitive and fair compensation by utilizing data from seven comprehensive pay surveys including Gallagher and analyzing over 450 nonprofits in our sector. Our pay structure considers location organization type and market trends to attract and retain top talent.
GLIDE is proud to be an equal opportunity employer. As an equal opportunity employer we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. People of color differently abled people and LGBT persons are strongly encouraged to apply.
GLIDE participates in the federal EVerify program to confirm the employment eligibility of newly hired employees. EVerify is a webbased system that helps employers verify work authorization in the United States. For more information please visit .
Work Environment:
GLIDEs buildings are in the Tenderloin maintains an open door policy for the community and its clients who frequently enter and leave the building.
Required Experience:
Manager
Employment Type
Full-Time
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