Public Safety Dispatcher
Public Safety Dispatcher
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Job Description
Join the Trojan Family: USC Department of Public Safety (DPS)
Title: Public Safety Dispatcher
Mission: To create a safe secure crime free environment for the Trojan Family through exemplary and professional service.
About the Department
Team: DPS one of the largest campus public safety departments in the United States is a team of over 300 dedicated fulltime employees.
What we do: We share in the universitys ONE USC Safety Vision of ensuring an environment where everyone feels safe respected and protected from being a crime victim and where the experiences and needs of all USC students faculty staff and neighbors throughout USCs spheres of influence are addressed.
Learn more: Visit our DPS Website to explore our mission in depth.
Role Overview: The Public Safety Dispatcher performs multiple functions in the Communications Center in support of various department personnel at the University Park Campus Health Sciences Campus and University Parking Center. Receives calls for service from faculty staff students and guests and dispatches the appropriate department personnel via radio communications equipment. Serves as a vital link between the service community Public Safety personnel and all other emergency and nonemergency services available at the university and in the surrounding community. The ideal candidate will have excellent verbal and written communication skills listening skills and the ability to make instantaneous decisions based on minimal information. In addition skilled in controlling emotions and ability to work under pressure. Step into a role where your duties will include but are not limited to:
Receives emergency calls requesting police fire and rescue assistance.
Determines appropriate response in accordance with established procedures and assessment of the situation. Dispatches Public Safety units in response to calls for service.
Maintains a record of all calls and radio messages. Monitors status of public safety parking transportation campus cruiser residential protection assets protection and other special duty units. Prepares appropriate management reports of calls.
Receives calls and complaints regarding service and assistance and refers them to the appropriate unit. Operates telephone switching equipment.
Requests backup or followup assistance from the Los Angeles Police Department Los Angeles Fire Department and other agencies.
Operates Computer Aided Dispatch system and maintains manual and automated records systems. Conducts information searches as needed.
Please note: Shifts include holidays weekends and overtime; must have availability to work certain special events and emergencies.
Selection Process
Evaluation: Your application will be evaluated based on your relevant experience and education.
Indepth Screening: After interview successful candidates will undergo background psychological and medical evaluations.
How to Apply
Application: Showcase your readiness to join the Trojan family by submitting a detailed application resume and thoughtful responses to our supplemental questions.
Current USC Employees: Please apply through the dedicated channel in Workday.
Benefits
USCs Commitment to You: We offer an excellent package of benefits and programs including but not limited to:
Tuition assistance for you and your family
Comprehensive health dental and vision insurance options
403b retirement account with matching 5 contribution by USC
50 subsidy off Metro LADOT and Metrolink passes
Explore more on the USC Employee Gateway
Minimum Requirements
Education: High school diploma or equivalent
Experience: 612 months
Valid drivers license for 2 years
Preferred Qualifications:
Related Undergraduate Study and previous switchboard or radio communications experience preferred.
Working knowledge of twoway radio communications procedures.
General knowledge of campus and surrounding area geography.
Experience in an emergency dispatch communications center law enforcement dispatch high volume call center or related environment.
Ability to effectively use a phonetic alphabet speak clearly and concisely follow oral and written instructions transfer information accurately handle a wide range of interpersonal interactions effectively and learn to use applicable automated dispatch and law enforcement systems and databases.
Excellent verbal and written communication skills.
Valid CA drivers license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit thepolicy website.
Hourly Range
The hourly rate for this position is $28.31. When extending an offer of employment the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position the candidates work experience education/training key skills internal peer alignment federal state and local laws contractual stipulations grant funding as well as external market and organizational considerations.
Minimum Education: High school or equivalentMinimum Experience: 6 12 months
Minimum Field of Expertise: Experience in related field. Ability to type 30 net words per minute. Working knowledge of computer input and retrieval functions.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone ator by email at. Inquiries will be treated as confidential to the extent permitted by law.
- Notice of Nondiscrimination
- Employment Equity
- Read USCs Clery Act Annual Security Report
- USC is a smokefree environment
- Digital Accessibility
If you are a current USC employee please apply to thisUSC job posting in Workday by copying and pasting this link into your browser:
Employment Type
Full-Time
Key Skills
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