Operations Supervisor - Boston Harbor City Cruises

Boston Harbor City Cruises is seeking an Operations Supervisor for our operation in Hingham MA.

About You:

This person will be adaptable dynamic and embody City Experiences RESPECT Service System.

About the Opportunity:

The Operations Supervisor assists in overseeing the safe and efficient operation of vessels while ensuring the highest level of guest service. Ensuring each vessel operates according to tasking.

Essential Duties & Responsibilities:

• Able to work a flexible schedule to support coverage of vessel operations.
• Adheres to service contracts reporting policy as stated in Operations Manual.
• Ensures the safety and security of vessels and facility using visual observation while conducting walkthroughs and reporting any unusual occurrences to Operations Manager and upper management.
• Mitigate and manage hazards and incidents with passengers or crew vessels or facility until emergency services arrive and/or Operations Manager or Port Director arrives.
• Assist the Operations Manager with creating crew schedules.
• Able and willing to act as crew ticket or galley staff as required.
• Distributes and collects banks including tickets corresponding receipts and all relevant documentation.
• Distributes daily tasking sheets and vessel assignments.
• Inspect vessels ticket booths dock terminal and the area surrounding the terminal for safety concerns and
• Works collaboratively with guests to resolve guest issues and report issues to Operations Managers.
• Assists Operations Managers with crew training and record keeping.
• Ensures that vessels offices storage areas and facility gates are locked and secured at the end of the night.
• Assists with the overall general maintenance of vessels dock and terminal.
• Ensures policies are followed in accordance with the policy handbook and bulletin updates.
• Additional job duties as assigned.

Requirements & Qualifications:

• Have or be eligible to obtain a Transportation Workers Identification Credential (TWIC).
• Have or be eligible to obtain a USCG 100Ton License Preferred.
• Current First Aid/CPR Certification.
• High school degree or equivalent required.
• Bachelors degree or equivalent preferred.
• Energetic and enthusiastic personality essential.
• A selfstarter capable of working in a fastpaced environment with some experience managing a team.
• Highly efficient team player with the ability to also work independently in a fastpaced fluid environment.
• Process and qualityoriented with sharp attention to detail.
• Excellent verbal and written communications skills.
• Will be required to be available for work weekends nights and all major holidays.

About Us:

City Experiences passion is to provide amazing experiences on land and water. Our 40year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If youre an enthusiastic team player who thrives in an environment where communication creativity and cooperation are encouraged this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences mission vision values and operating principles. By creating a company culture that puts RESPECT at its core we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Companyis proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race color religion national origin sex age sexual orientation gender identity or expression mental or physical disability status as a protected veteran or other characteristics prohibited by applicable law.

Additionally we encourage all qualified applicants including those with past arrest or conviction records to apply. The Companyparticipates in the EVerify program in certain locations.

Required Experience:

Manager