Education and Training Manager
Education and Training Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Education & Training Manager is responsible for developing implementing and continuously improving training programs for both internal employees and external customers. This role ensures training programs align with company goals industry best practices and regulatory requirements while enhancing employee skills knowledge and overall customer success. The manager oversees both inperson and virtual training maintains compliance with FDA ISO and other regulatory agencies monitors customer satisfaction and ensures a consistently positive Stago training experience. Additionally this role manages a team of training specialists oversees budget control and uses data analysis to drive training improvements.
Essential Duties & Responsibilities:
- Training Needs Analysis
Identify and assess training needs across the organization to ensure alignment with business objectives and strategic priorities.
Collaborate with key stakeholders (HQ Sales Services Marketing HR etc. to understand specific training requirements. - Curriculum Development & Content Management
Design develop and implement engaging and effective training programs for both employees and customers using various learning methods (e.g. inperson workshops virtual courses elearning handson simulations).
Ensure that training materials and programs are updated regularly to reflect new product launches technical updates and evolving industry trends.
Incorporate feedback from trainees and business leaders to continuously improve training content. - Training Delivery & Customer Experience
Oversee and facilitate both virtual and inperson training programs ensuring a highquality learning experience.
Ensure all training programs prioritize customer satisfaction providing learners with the necessary skills and knowledge to succeed.
Monitor customer satisfaction feedback and take action to enhance the training experience.
Ensure that all internal and external trainees have a positive Stago experiencewhether online or in person. - Compliance & Record Management
Maintain accurate training records for compliance with FDA ISO and other regulatory requirements.
Ensure all employees participating in product training have proper documentation to meet regulatory standards. - Budget Management
Monitor and control training program budgets ensuring efficient resource allocation while maintaining highquality training experiences.
Identify opportunities to streamline activities and reduce costs without compromising training effectiveness. - Team Leadership & CrossFunctional Collaboration
Manage and mentor a team of training specialists providing guidance to ensure their success.
Work with internal departments including Sales Service HR and Marketing to align training programs with company goals.
Act as a liaison with Stagos HQ to integrate new training content and methodologies.
Support crossfunctional initiatives that improve knowledge transfer across the organization. - Performance Management & Data Analysis
Track and analyze training data identifying areas for improvement and measuring the impact of training programs.
Use datadriven insights to enhance training effectiveness and adjust programs as needed.
Follow up with managers posttraining to assess employee skill development and adjust content accordingly. - Serve as backup for all department needs with an ability to cover for applications engineering and scheduling if staffing challenges arise.
Education & Requirements
- B.S. degree in Medical Technology Engineering Biology or related field required; 5 to 7 years related experience with 13 years management experience or minimum of 5 years Stago experience. Proven experience in training and development with a strong understanding of adult learning principles and instructional design. Hemostasis knowledge preferred.
- To perform this job successfully an individual should have knowledge of the Microsoft suite of products (Word Excel PPT). Experience with learning management systems (LMS) elearning platforms and other training technologies.
- Valid Passport.
- Industry Knowledge: Knowledge of the in vitro diagnostics (IVD) industry and regulatory requirements (FDA ISO) is a plus.
- Leadership Skills: Ability to lead mentor and motivate a team.
- Soft Skills: Strong communication interpersonal and presentation skills.
- Creativity & Innovation: Ability to think outside the box and develop engaging innovative training programs that enhance the learner experience
- Problem solving: Ability to solve practical problems and deal with a variety of variables.
- Effective presentation skills: Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
- Ability to travel domestically and internationally if needed. Up to 10 travel may be required. Position is located in Parsippany.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job requires the individual to be fully vaccinated against COVID19 absent a legally required accommodation as determined by customer requirements.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin citizenship disability or protected veteran status.
Required Experience:
Manager
Employment Type
Full-Time
