Associate Collections Analyst
Associate Collections Analyst
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1 Vacancy
Job Description
Innovate with purpose
At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a visiondriven team thats ready to tackle challenges and build cuttingedge solutions. We value purpose drive and curiosityand we thrive in a fastpaced everchanging environment. Whether in one of our offices in San Jose CA Draper UT or working remotely BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
At BILL we listen learn and leadfostering collaboration and a drive for continuous growth. Were committed to building a diverse and inclusive workplace that values each persons unique skills and experiences. Even if you dont meet every requirement wed love to hear from youyou might be just what were looking for whether in this role or another.
Lets give businesses more time for what matters.
Make your impact within a rapidly growing Fintech Company
Join our Collections team and play a pivotal role in executing strategic and operational initiatives. As a vital member of our team youll support our efforts in managing the endtoend collections process across all BILL products spanning transactional and creditrelated offerings such as AP/AR collection efforts Spend & Expense (formally Divvy) and Invoice2Go. Your responsibilities will include assessing each account to devise optimal approaches for client communication and loss prevention. Were seeking a candidate with a strong background in collections a customercentric mindset and the ability to thrive both independently and within a small yet dynamic team. Join us in optimizing collection efforts and achieving key financial objectives.
Wed love to chat if you have:
- 1 years of direct collections experience preferably in ecommerce payments financial service or a similar industry. Willing to consider other customer facing roles with proven history of deescalation negotiation and problem solving with customers.
- Previous experience in phone/call center environment with a strong emphasis on handling high volumes of inbound and outbound calls while balancing assigned cases and duties.
- Proven ability to learn adapt to new processes and procedures.
- Able to clearly articulate areas of personal opportunity and can self correct without direction.
- Logical and rational thinker with demonstrated data analysis and investigative skills.
- Excellent organizational and time management skills must have ability to prioritize and balance multiple tasks simultaneously.
- Strong interpersonal and decisionmaking skills with ability to resolve conflicts and build relationships with customers and within a dynamic organization.
- Ability to maintain composure and professionalism in highpressure situations.
- Knowledge of payment processing methods including ACH check digital wallet international payments virtual and credit cards.
This Draper UTbased hybrid role requires inoffice work (Mon Tues Thurs). Candidates must be U.S. work authorized with no current or future sponsorship needs and live within 45 miles of Draper or relocate by the start date.
#evergreen
The estimated hourly range for this role is noted below for our office location in Draper UT. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.
Whats in it for you
Redefining how businesses automate their work is a fastpaced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100 paid employee health dental and vision plans (choose HMO PPO or HDHP)
- HSA & FSA accounts
- Life Insurance Long & Shortterm disability coverage
- Employee Assistance Program (EAP)
- 11 Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.
BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact .
Required Experience:
IC
Employment Type
Full Time
