Senior Product Manager Customer Success
Senior Product Manager Customer Success
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Job Description
The opportunity
At Unity the Customer Success and Operations (CSOps) organizations mission is to support and train Unity customers in using RT3D tools and services. Our Senior Product Manager Customer Success will drive strategic projects that will directly influence the success of our developers across our tools.
Shortterm success in your role means supporting and driving current product initiatives in the roadmap for 2025 gaining subject matter expertise across all of our customer success product offerings.
Longterm success will be defined by scaling our products for a growing business and building a longterm strategy to ensure our portfolio of services are solving customer challenges.
What youll be doing
- Drive the development and maintenance of assigned products or product initiatives ensuring alignment with the companys strategic priorities and market trends.
- Lead all aspects of the endtoend product development lifecycle for assigned CSOps product SKUs and services ensuring seamless and effective project management.
- Conduct market research competitive analysis and customer interviews to identify market trends customer needs and challenges across Customer Success services.
- Collaborate and drive alignment across numerous stakeholders (including CSOps leadership internal product management teams sales customer success teams marketing and operations) aligning CSOps product strategy with business goals.
- Define and track key performance indicators for the CSOps product portfolio evaluating the success and impact of product initiatives.
What were looking for
- Datadriven mentality with experience defining product metrics and using customer data to guide future product plans
- Experience successfully launching a new product from conceptualization to launch and ongoing management of a product postlaunch.
- Excellent crossfunctional communication skills with experience driving for alignment across multiple partners and teams to deliver projects on time.
- Strong project management and prioritization skills including prior experience with roadmap creation customer research and margin analysis.
You might also have
- Experience working in support services (consulting support customer success training)
- Experience developing in Unity
Additional information
- Relocation support is not available for this position.
- Work visa/immigration sponsorship is not available for this position
Life at Unity
Unity NYSE: U is the leading platform to create and grow games and interactive experiences. Creators ranging from game developers to artists architects automotive designers infrastructure experts filmmakers and more use Unity to bring their imaginations to life across multiple platforms from mobile PC and console to spatial computing.
As of the third quarter of 2024 more than 70 of the top 1000 mobile games were made with Unity and in 2024 Made with Unity applications had an average of 3.7 billion downloads per month. For more information please visit Unity.
Unity is a proud equal opportunity employer. We are committed to fostering an inclusive innovative environment and celebrate our employees across age race color ancestry national origin religion disability sex gender identity or expression sexual orientation or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers partners and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience please fill out this form to let us know.
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any thirdparty agency or company that does not have a signed agreement with Unity.
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Required Experience:
Senior IC
Employment Type
Full Time
