Implementation Consultant

BigTime Software is looking for a highly motivated and detailoriented Implementation Consultant to lead the onboarding and deployment of our SaaS platform for new customers. In this role youll own the endtoend implementation lifecyclefrom initial kickoff through golive and transition to Customer Success ensuring each client is set up for longterm success.

Youll collaborate closely with customers Sales Product and Support teams to configure solutions tailored to client workflows and business objectives. This is a highimpact role where strong project management customer empathy and a passion for technology come together to deliver smooth scalable and valuedriven onboarding experiences.

Who is BigTime

BigTime Software is the Aipowered professional services platform enabling intelligent decisions and delivering profitable growth. Weve proudly been featured on Incs 500 Fastest Growing Companies in America for 4 years in a row. BigTime Software is the engine behind the greatest consulting firms on the planet delivering backoffice time/budgeting and invoicing to over 2700 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaSbased system that is custombuilt for the professional services industry.

BigTime is a PEbacked company headquartered out of Chicago with offices in Chicago Phoenix and Poland. Weve proudly been named on Crains Best Places to Work three years in a row if youre motivated to join a hyper growth organization were eager to talk to you.

What We Offer:

• Competitive salary and bonus.

• Company pays 100 of benefits including medical dental vision disability and life insurance.

• 401k with generous company match.

• Hybrid work schedule In office 3 times a week.

• Generous time off and paid company holidays.

• Paid Parental Leave

• Fresh fruit snacks cold brew coffee/tea soda and sparkling water.

• Latest AIpowered tech stack & tooling.

• Onsite gym.
  
  

What You Are Accountable For:

• Lead the full implementation lifecycle for new customers including discovery kickoff planning solution configuration and golive support.

• Serve as the primary point of contact for customers during onboarding building trusted relationships and aligning project goals with business outcomes.

• Gather and document client requirements customizing the platform and workflows to meet unique business needs.

• Empower customers to gain technical expertise through our bestinclass training platform; BigTime Academy.

• Coordinate integration efforts with systems such as QuickBooks and other business tools ensuring secure and seamless data exchange.

• Guide data migration processes validating data integrity and completeness throughout transition from legacy systems.

• Conduct training sessions (group or 1:1 and develop clientfacing documentation to ensure users are confident and ready to adopt the platform.

• Leverage AI tools and internal analytics to monitor implementation progress track engagement and proactively address atrisk accounts.

• Manage multiple projects simultaneously ensuring timely delivery and consistent client satisfaction.

• Partner with Sales and Customer Success to ensure smooth handoffs and contribute to longterm account growth.

• Continuously refine onboarding processes documentation and best practices to improve efficiency and scalability.

• Provide internal feedback on customer needs product functionality and enhancement opportunities.

Who You Are:

• 3 years of experience in software implementation onboarding or project managementideally within a SaaS environment.

• Proven ability to manage complex implementation projects involving multiple stakeholders and systems.

• Excellent at building crossfunctional relationships leading client workshops and simplifying complex workflowsexperience includes TraintheTrainer enablement especially with admin personas.

• Understanding of accounting workflows; familiarity with QuickBooks professional services firms or financial processes is a plus.

• A quick learner and selfstarter who thrives in fastpaced matrixed environments; acts with urgency and sees ambiguity as an opportunity for growth and innovation.

• Values being part of a collaborative inoffice team and passionate about delivering results and continuous improvement.

The expected salary for this position ranges from $70000 $82000 annually. The actual salary will be determined on an individualized basis taking into account a wide range of factors including but not limited to relevant skills experience education and where applicable licenses or certifications held. In addition to base salary and a competitive benefits package this position may be eligible for additional types of compensation such as bonuses.

Applicants must be authorized to work in the U.S. BigTime Software Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or any other characteristic protected by Right to Work In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.