Job Summary
The Practice and Patient Care Coordinator PPCC plays a key role in the practice by working with practice teams and patients in building systems (re)designing processes supporting the financial care coordination and collaborating across the clinic work groups to improve the quality equity and outcomes of care at the University of Utah. In addition the PPCC will provide care coordination handson as well as facilitating the provision of care coordination activities by member of the practice team.
Responsibilities
Coordinates complex schedules of patients such as radiology cardiology testing lab work and any necessary testing pre and postsurgery Organizes required diagnostic screenings. Assists in the coordination of outside lab work gathering results and documentation. Schedule and coordinates patients surgeries. Including any necessary procedures needed prior. Coordinate and navigate providers surgical and clinical schedules Collaboration with other departments for integrated patient care. Coordinates with other university of Utah departments and insurances to ensure prior authorizations are obtained. Acts as a liaison with patients outside healthcare professionals and ancillary hospital departments. Provides followup and support as needed with patient request of the physician and care team. Assist patients and family members in navigating the healthcare system. Tasks may include but are not limited to: access to health insurance financial aid applications and eligibility explanation of insurance benefits resources for uninsured or lowincome patients. Triages and manages calls by providing clinical information to patients referring physicians lab and insurance carriers. Processes and distributes all transcribed notes letters and reports. Distributes written communications according to department protocol. Maintains current lists of patients for various phases of treatment. Creates new patient charts ensuring that the appropriate documentation is included. Maintains filing on all patient charts. Acts as the first point of contact for the department by answering the phone greeting and directing patients. Collaborate and work as a team to improve patient care and education in order to provide an exceptional experience.
Minimum Qualifications
Bachelors degree or equivalency (one year of education can be substituted for two years of related work experience) in public health health education health promotion management behavior science social science social work or nursing with 2 years relevant work experience or Medical Assistant with State of Utah National Certification or equivalency and 5 years of clinical experience. Demonstrated ability to lead as well as function effectively as a member of a team and successfully promote change. Strong analytical organization and leadership skills. PC/Windows literate with working knowledge of the following Microsoft applications: Outlook Word and Excel. Demonstrated human relation and effective communication skills. This is a patientsensitve position.