Manager Strategic Operations and Program Planning - Consumer Solutions and Access Administration - Full Time 8 Hour Days Exempt Non-Union

The Strategic Operations and Program Manager supports Keck Medicine of USC by facilitating clinical program planning and service line development from a strategic operations perspective and shaping the implementation of Keck Medicine of USCs. The Manager collaborates with senior leaders strategy and operations experts and stakeholders across the health system to support the achievement of health system goals which span multiple entities. The Manager supports Keck Medicines vision to operationalize service lines and clinical programs across the enterprise. This role is deeply connected to enterprise strategic business planning efforts with a focus on organizing the key leaders and operations across the health system to support operational success. Manages the analysis of the organizations business operations to ensure strategic initiatives are aligned with departmental and organizational objectives in the development of new service lines and programs. This leader maintains trusted relationships and partners effectively with internal and external stakeholders to shape and define a roadmap gain agreement for the strategy establish an implementation plan and monitor key metrics. Focus on improving efficiency identifying opportunities for optimization and providing datadriven insights to support strategic decisionmaking. They will support multiple program workstreams and new service lines implementation and transitioning to stakeholders while maintaining communication and facilitating key strategic decisions amongst senior leaders at the health system. The Manager may also be asked to support senior university and health system leadership in timesensitive or highly confidential matters. The Manager supports change management efforts by ensuring stakeholder engagement in planning implementation and monitoring activities to drive sustainable program growth.

Essential Duties:

• Drives planning efforts to support the implementation of USC Cares strategic goals for new programs partners and geographies across the enterprise; working closely with strategic and operational leads over ambulatory and systemwide integrations and acquisitions.
• Support forecasting and planning activities by providing datadriven insights and assisting in developing business forecasts and models.
• Acts as core liaison between program/project teams and enterprisewide leadership. Monitors and tracks risk and issues and performs qualitative analyses to track mitigation plans; works with crossfunctional groups to mitigate and escalate risks to senior leadership as needed. Evaluate operational risks develop risk mitigation strategies and implement risk management practices to safeguard business operations.
• Demonstrates extensive project management expertise to ensure development and implementation of detailed project plans inclusive of input and engagement from internal and external stakeholders as appropriate. Develops detailed project management plans to drive predictable results (track performance and results of programs) revises plan as appropriate provides regular status updates and develops/maintains project deliverables
• Demonstrates expertise in change management principles and tools utilizes best practice to guide teams in navigating change to support successful project implementation and operational success.
• Operationally implements protocols processes and procedures to improve operations. This includes a deep understanding of metrics.
• Connects strategy with business operations drawing from disciplines such as strategy development business analysis process management operations and systems analysis. Continually partners with strategy team to review industry trends and formulate recommendations to executive leaders works with operations teams to implement new programs and quality improvement initiatives. Displays strong leadership and sound organizational skills building relationships with operations and local leaders to develop working knowledge in clinical service areas. Serves as an internal consultant to inform our current and future operational needs alongside business strategies. Possesses strong executive presence and develops trusted relationships with executive leaders across the health system.
• Facilitates alignment on core project metrics and/or KPIs; oversees monitoring and sharing of performance data to support adherence and continuous improvement.
• Supports efforts to ensure data accuracy across USC Care including MARS and other data sources as relevant working with Directors to provide consistent and regular updates. Partners with Operational leads to ensure data accuracy within ambulatory reporting tools and create new tools as necessary.
• Collaborates with finance team in development of proformas related to business operations budgeting and cost management.
• Audits and maintains reports to detail findings and support proposal changes.
• Regularly reviews policy and process changes impacting training documentation to ensure alignment with operational practices.
• Supervises and develops a team of project specialists analysts liaisons project managers and MHA residents.
• Evaluates the performance of each team member to ensure content development and delivery meet established standards.
• Provides appropriate direction and leads in the of goals and objectives. Empowers. Ensures there is a culture where dialogue and questions are welcomed and addressed in a collaborative way.
• Perform other duties as assign.

Required Qualifications:

• Req Bachelors Degree In a related field

• Req 35 years Experience in a program management or relevant field
• Req Experience In a healthcare environment

• Req Demonstrated excellent interpersonal organizational and oral and written communication skills.
• Req Ability to multitask implement procedures policies and establish efficient workflows.
• Req Proficiency of both theoretical and practical aspects of project management including tools and techniques
• Req Strategic planning and critical thinking skills for problem solving and identification of solutions
• Req Ability to facilitate working sessions with large crossfunctional multidisciplinary teams
• Req Broad knowledge in leading project teams
• Req Experience with Microsoft solutions (including PowerPoint and Visio)

Preferred Qualifications:

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is a smokefree environment

USC is an equal opportunity affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone ator by email at. Inquiries will be treated as confidential to the extent permitted by law.

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