Associate Senior Associate - Customer Success
Associate Senior Associate - Customer Success
Posted on :
21-04-2025
Employer Active
1 Vacancy
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Job Description
Roles & Responsibilities:
- Customer query resolution in a timely manner to ensure the best possible customer experience
- Handling customer queries on email chat and call Query resolution for the internal customer i.e. Business Team
- Adhering to Customer Support guidelines to ensure correct resolution
- Maintaining TAT as per SLA for the process
Required Skills:
- Minimum 25years of relevant experience in B2B Customer Support preferably from a fintech background
- Proficient in verbal and written English
- Candidates who have already worked with Intercom Front Freshdesk or any Customer Support CRM would be preferred
- Process oriented proactive and result driven individual
- Strong interpersonal skills with the ability to understand the merchants requirements to ensure proper resolution
- Quick learner with an analytical mind to understand back end operations and fintech product
Good to have:
- Experience in FinTech / Technology organizations
- Experience in startup ecosystem or a product/Technology driven organization
Required Experience:
Senior IC
Employment Type
Full-Time
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