Guest Services Manager
Guest Services Manager
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$ 65000 - 70000
1 Vacancy
Job Description
The Guest Services Manager at Hilton Mystic plays a vital role in ensuring guest satisfaction and maintaining high standards of service quality. This individual will oversee the daily operations of our guest services team ensuring a seamless and elevated experience for all guests while also ensuring our lobby hotel entrance and public spaces are maintained.
Responsibilities:
- Lead and manage the guest services team
- Ensure smooth checkin and checkout processes
- Handle guest inquiries and resolve any issues promptly
- Coordinate with other departments to meet guest needs
- Monitor guest feedback and implement improvements as needed
Requirements:
- Minimum 5 years in hotel management position
- Strong leadership and communication skills
- Ability to work in a fastpaced environment
- Attention to detail and problemsolving abilities
- Knowledge of reservation systems and hotel operations
- Ability to work a varied schedule that includes weekends holidays and evenings
Benefits:
- Competitive salary ranging from $65000.00 to $70000.00 per year
- Health dental and vision insurance
- 401(k) retirement plan
- Paid time off
- Go Hilton team member travel discount
- Career development opportunities
About the Company:
Hilton Mystic is a renowned hotel located in Mystic CT known for its exceptional service and luxurious accommodations. We are committed to providing our guests with memorable experiences and opportunities for our team members to grow and succeed in the hospitality industry.
Required Experience:
Manager
Employment Type
Full-Time
